Latest News

Helpshift, Zipwhip Discuss Messaging, Texting, CX
Customer service continues to become more asynchronous, automated, intelligent, and proactive. Just look at what companies like Helpshift and Zipwhip …

By: Paula Bernier | 1/4/2019

AI, Flexibility, Vermont Encourage Remote Work Trend
Slack CTO and cofounder Cal Henderson recently told Fast Company he expects the remote workforce of the future to take direction from AI tools.

By: Paula Bernier | 1/3/2019

MobiLock Pro Manages, Secures Personal Android Devices
Businesses can now leverage MobiLock Pro to manage employee-owned Android devices.

By: Paula Bernier | 1/3/2019

Business Communications Continue to Evolve
We're seeing unified communications as a service providers expand their suites further with artificial intelligence, machine learning, natural languag…

By: Paula Bernier | 1/2/2019

Is Video the New Voice?
Video is a much more personal medium than just audio. Plus, videoconferences can enhance productivity and reduce the need for travel, cutting costs.

By: Paula Bernier | 1/2/2019

Secure SD-WANs For Multi-cloud Connectivity Essential in 2019
By 2022, IHS Markets predicts SD-WAN will be a $3.6B market, with the first wave of SD-WAN market consolidation behind us, and early market adopter co…

By: Arti Loftus | 1/2/2019

ISI Releases Infortel Select Version 10.0
ISI has released the latest Service Pack 6880 for Infortel Select Version 10.0. New with this release are added capabilities for Cisco quality metrics…

By: Paula Bernier | 12/31/2018

F&S Recognizes Polycom's Audio Conferencing Leadership
Polycom has won Frost & Sullivan's 2018 Latin American Product Leadership Award. The company received this honor for its suite of audio conferencing s…

By: Paula Bernier | 12/31/2018

Find Flexibility with Voicemail to Email
No longer is a business owner chained to his or her desk, day and day out. With a modern, cloud-based business phone system, entrepreneurs of the digi…

By: Maurice Nagle | 12/29/2018

FortiGate SD-WAN Fortifies Security
Fortinet recently announced its FortiGate Secure SD-WAN solution is receiving kudos from partners, customers and independent testing entities.

By: Maurice Nagle | 12/28/2018

How to Sell Your Software Licensing Effort
Software licensing is key to business transformation. But for new licensing strategy to succeed, you need to demonstrate to the board and C suite how …

By: Paula Bernier | 12/28/2018

How Nectar Helps G3 Manage Complexity
Advanced performance management now helps IT teams deploy, manage, and scale enterprise UC solutions; see across the application and network layers; a…

By: Paula Bernier | 12/28/2018

Five9 Names New EVP of Engineering
Five9 announced a new addition to its leadership team. David Pickering will join the Five9 squad as executive vice president of engineering, where he …

By: Maurice Nagle | 12/27/2018

Plantronics, HP Collaborate on Videoconferencing Solution
HP and Plantronics have joined forces to deliver a native Microsoft Teams videoconferencing solution.

By: Paula Bernier | 12/27/2018

Be Proactive in Understanding, Addressing Regulations
Businesses that are proactive in understanding regulations, establishing strategies for addressing them, and implementing new processes and roles to m…

By: Paula Bernier | 12/27/2018

UJET Introduces Multi-Media Text Messaging
UJET unveiled the addition of live multi-media sharing over text messaging. Specifically speaking, the newly added functionality enables in call texti…

By: Maurice Nagle | 12/27/2018

Frost & Sullivan Honors Fusion
Frost & Sullivan honored Fusion with a 2018 North American Hosted IP Telephony and UCaaS Growth Excellence Leadership Award. Riding the momentum of ac…

By: Maurice Nagle | 12/26/2018

InSummary Transcribes Meetings in Minutes
TranscriptionWing unveiled InSummary, a solution that delivers users a digestible transcription of a conference call in minutes. Based on client deman…

By: Maurice Nagle | 12/26/2018

TextBetter, Telinta Pair to Support VoIP Service Providers with SMS
Telinta and TextBetter announced a new partnership bringing together TextBetter's white label service and the Telinta softswitch platform enabling VoI…

By: Maurice Nagle | 12/26/2018