Latest News

Communicating with Customers Via Text
It's getting harder to communicate with customers. Phone calls, particularly from unknown numbers, are either blocked or rejected. Direct mail has gon…

By: Tracey E. Schelmetic | 2/11/2019

Protect Your Company From The Next Polar Vortex
When parts of the country are colder than Mars, it is time to pay special attention to how your organization will function in such extreme weather. Th…

By: Rich Tehrani | 2/11/2019

Call Recording Provides Necessary Backup for Decker Truck Lines
Communications between fleet managers and drivers are especially critical to the success of operations. To ensure that details about load information …

By: Stefania Viscusi | 2/11/2019

The Time is Now for End User Computing Disruption
End-user computing is on a mission for massive transformation. Nonetheless, and even with numerous reports, during the ITEXPO session, "Why it is Time…

By: Special Guest | 2/8/2019

ITEXPO Explores CPaaS
ITEXPO provides a convergence point for the communications space, and this year's event took a deep dive into enterprise collaboration. The session, "…

By: Special Guest | 2/8/2019

Better Visibility and Monitoring Improves the UC Environment
SIP, or session initiation protocol, has brought greater communications convenience and flexibility to businesses of all size. SIP is used in unified …

By: Tracey E. Schelmetic | 2/8/2019

HP, Plantronics Go Native in New Conferencing Bundle
Today, Media OutReach announced a new native Microsoft Teams video conference solution. The result of Plantronics and HP collaboration, the platform l…

By: Maurice Nagle | 2/7/2019

eLink Intros Yorktel, Epic Integration
At Cone Health, eLink is saving lives. Powered by integration with Epic and Yorktel's Univago HE, the "tele-ICU" delivers bedside real-time two-way au…

By: Maurice Nagle | 2/7/2019

Ribbon Ups Analytics with Anova Acquisition
Ribbon announced an agreement to purchase Anova Data in an all stock deal of around $18.15 million in RBBN common shares. The acquisition should serve…

By: Maurice Nagle | 2/7/2019

Getting Down to Specifics with Software Monetization
Software companies today are putting an emphasis on monetizing their software by introducing new ways to generate revenue by providing their customers…

By: Tracey E. Schelmetic | 2/7/2019

Better Visibility and Monitoring Improves the UC Environment
SIP, or session initiation protocol, has brought greater communications convenience and flexibility to businesses of all size. SIP is used in unified …

By: Tracey E. Schelmetic | 2/7/2019

VoIP Service Providers: Complying with Telecom Taxes Just Got Easier
For VoIP service providers, nothing more important than offering services that are compliant and charged accordingly for usage. Sure call quality and …

By: Stefania Viscusi | 2/7/2019

A 'Survivable CDR' Solution to Save Call Data Records During Outages
Today, Avaya switches produce CDR data in a variety of formats and make it available to call accounting Solutions providers such as ISI Telemanagement…

By: Tracey E. Schelmetic | 2/7/2019

8x8 Pushes Customer Communication Experiences to New Heights
Since its release, 8x8's X Series has provided true efficiencies for call centers and businesses of all sizes. With the ability to collaborate across …

By: Stefania Viscusi | 2/7/2019

From Loss Leader to Profit Center
Companies that rely solely on solicited feedback rather than leveraging actionable data delivered thousands of times a day are going be left behind.

By: Special Guest | 2/6/2019

Business Call Recording of All Endpoints Becomes Easy with VoIP
Thanks to voice over IP business systems and the cloud, recording calls today is easy, affordable and largely trouble-free, thanks to search technolog…

By: Tracey E. Schelmetic | 2/6/2019

New AudioCodes Gateway Merges Bots & Intelligent Voice Communications
AudioCodes has now announced the release of a new Voice.AI Gateway that's making it possible to easily develop new, innovative offerings combining the…

By: Stefania Viscusi | 2/6/2019

Business VoIP Goes Mobile with New DECT IP Phones from Grandstream
Today's enterprise continues to be driven by cutting edge communications technologies. Productive, successful workplaces offer users devices and tools…

By: Stefania Viscusi | 2/6/2019

Wireless Network Reseller KonaTel To Acquire Apeiron Systems
Dallas-based KonaTel, a reseller of U.S. wireless network service, recently announced that it will purchase Apeiron Systems, a Hermosa Beach, Californ…

By: Tracey E. Schelmetic | 2/6/2019

Proactive Network Management Increases Network Visibility
In a recent EDUcast entitled, "Proactively Managing for Great User Experience," Nectar's senior director for Global Cisco Program Management, Steven P…

By: Tracey E. Schelmetic | 2/6/2019