Latest News

Call Accounting Solutions Can Help with the EU's GDPR Requirements
U.S. companies conducting business in Europe need to comply with the EU's GDPR regulation, and call accounting and management solutions can help them …

By: Laura Stotler | 3/14/2019

RingCentral Announces APIs and Expansion to Open Platform
RingCentral announced the expansion of the RingCentral Embeddable platform. The enhancements allow enterprise development teams to rapidly and easily …

By: Maurice Nagle | 3/13/2019

CallCabinet, nexogy Solution Supports Compliance in Mobile Hungry World
On March 14th at 12:00 pm ET the webinar, "Mobility, Liability and Compliance" brings together nexogy CEO Carlos Lahrssen and Call Cabinet Chief Reven…

By: Maurice Nagle | 3/13/2019

Microsoft Teams Users Await API to Bring Call Data to Call Analytics Platforms
Increasingly, businesses of all sizes are enjoying the advantages of moving unified communications (UC) workloads to the cloud. For starters, it elimi…

By: Tracey E. Schelmetic | 3/12/2019

Hugo Brings Better Notes to BlueJeans
Hugo announced a new partnership with BlueJeans, which enables Hugo's purpose-built meeting note software to detect whether a meeting is run via BlueJ…

By: Maurice Nagle | 3/12/2019

Akkadian Labs Adds ASB to Arsenal
Akkadian Labs unveiled its Site Builder (ASB), developed to work in conjunction with the firm's Provisioning Manager solution, and promises to deliver…

By: Maurice Nagle | 3/12/2019

NHSP Embarks on Digital Transformation Journey with Help from RingCentral UK
As businesses today begin their digital transformation to support increased employee communications capabilities and connected services, they are turn…

By: Stefania Viscusi | 3/11/2019

Plantronics Puts New CFO in Place
Today, Plantronics announced some changes to its leadership team, appointing Chuck Boynton as executive vice president and chief financial officer. Bo…

By: Maurice Nagle | 3/11/2019

New Airtel, Zoom Partnership Brings Power of UC to Businesses in India
A new partnership in India between telecommunications service provider, Bharti Airtel and Zoom Video Communications will deliver all the benefits of s…

By: Stefania Viscusi | 3/11/2019

Tips for Keeping Customer Information Safe in the Contact Center
As consumers become more aware (and more concerned) about who is accessing and storing their personal financial information, more companies are under …

By: Tracey E. Schelmetic | 3/11/2019

Audio Conferencing Week in Review: Frost & Sullivan, Avaya, Audio Conferencing & More
Audio conferencing is a necessary component of today's working world. With workforces sprawling the globe from New York to Hong Kong, audio conferenci…

By: Maurice Nagle | 3/9/2019

UC Network Management Week in Review: Nectar, PathSolutions, SIP trunking & More
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich uni…

By: Maurice Nagle | 3/9/2019

Massive Power Outage Leaves Venezuela in the Dark, Again
A massive power outage hit most of Venezuela Thursday, reportedly impacting 22 of the South American nation's 23 states and leaving business, homes, s…

By: Erik Linask | 3/8/2019

Using an IP Video Phone as an Omnichannel Communications Hub
Grandstream Networks' GXV3370 IP Video touch screen phone is one such device that can serve as your all-in-one communications hub and a multimedia pla…

By: Biju Oommen | 3/7/2019

Zix Offers SMBs Security and Compliance
Zix unveiled the ZixSuite, a trio of services managed via one central interface. Combining archiving, encryption and protection to address SMB need fo…

By: Maurice Nagle | 3/7/2019

Greenberg Names Verint to 2019 CRM Watchlist
Annually, President of the 56 Group and author of "CRM at the Speed of Light" Paul Greenberg conducts an evaluation of the CRM space. Today, Verint an…

By: Maurice Nagle | 3/7/2019

Softphones Offer Advantages to Businesses of all Sizes
Softphones offer flexibility, mobility and cost savings and are an important part of any VoIP-based telephony service.

By: Laura Stotler | 3/7/2019

Intermedia Launches Unite Envision, A Real-time Look into Communications Experiences
In response to this growing need, Intermedia, a company focused solely on delivering secure UCaaS solutions for SMBs, has announced the release of, In…

By: Stefania Viscusi | 3/7/2019

CleverTap Turns to APIs for Personalized Omnichannel Messaging
CleverTap announced the selection of Vonage to empower new engagement channels for the CleverTap mobile automation platform. Now, CleverTap clients ca…

By: Maurice Nagle | 3/6/2019

Avaya Offering Meeting Room Makeover
Avaya announced an expanded portfolio of huddle room video solutions to support the trend of smaller meeting spaces. The four newly unveiled offerings…

By: Maurice Nagle | 3/6/2019