Latest News

VisibilityOne Helps IT Proactively Monitor Video Conferencing
Video conferencing solutions have presented a multitude of benefits to businesses large and small. From expanded collaboration possibilities, to reduc…

By: Stefania Viscusi | 2/20/2019

Why You Should Activate Your VoIP Provider's or UCaaS Call Recording Feature
Companies that aren't legally obliged to record calls or aren't using recordings to train sales and customer support personnel, may think that call re…

By: Tracey E. Schelmetic | 2/20/2019

Historic 911 Call Center Outage Could Happen to Any Business
Outages can be very costly in terms of lives, money, customer perception, reputation, competitive positioning and more. Every company needs to address…

By: Rich Tehrani | 2/19/2019

AireSpring Announces New Northeast Channel Manager
AireSpring announced the appointment of Tommy Rancel to the position of Northeast Channel Manager, bringing with him over 15 years of experience in te…

By: Maurice Nagle | 2/19/2019

Network Performance on Display at MWC
Ribbon plans on putting the hallmarks of its portfolio on display at the upcoming MWC. From February 25-28 Ribbon will showcase what its software-defi…

By: Maurice Nagle | 2/19/2019

Audio Conferencing Week in Review: Konftel, Nureva, Atlassian & More
Audio conferencing is a necessary component of today's working world. With workforces sprawling the globe from New York to Hong Kong, audio conferenci…

By: Maurice Nagle | 2/16/2019

UC Network Management Week in Review: Ribbon, Dialogic, ASC & More
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich uni…

By: Maurice Nagle | 2/16/2019

Ribbon E-SBC Earns Top Market Marks
Recent research from IHS Markit spotlights Ribbon's Enterprise Session Border Controller as the market share leader. The Ribbon solution represents ne…

By: Maurice Nagle | 2/15/2019

Keeping Customers Informed to Grow Revenue
Communication is key in business. Whether we're talking about the Monday conference call with the sales team or educating customers on product updates…

By: Maurice Nagle | 2/15/2019

Tango Announces Kinetic Cloud Mobile-X
Tango Networks unveiled Kinetic Cloud Mobile-X, a new communications service that provides an enterprise with a private mobile network customized to m…

By: Maurice Nagle | 2/15/2019

MessageBird, SparkPost Partner to Provide Omnichannel
Cloud communications platform MessageBird announced a new partnership with email delivery and analytics platform Sparkpost to offer businesses an exte…

By: Maurice Nagle | 2/15/2019

ASC Secures neo Cloud Services with Dialogic Software SBC
ASC is using Dialogic's BorderNet session border controller to optimize its service delivery and secure its cloud-based functionality.

By: Erik Linask | 2/15/2019

Span Streamlines Agility with Jira Integration
Advanced audio conferencing vendor Nureva announced the integration of Span Workspace with Atlassian's Jira Software. The new integration accelerates …

By: Maurice Nagle | 2/14/2019

Digital Transformation Delivers Enhanced Customer Service
Verint recently announced the results of the ForeSee Digital Experience Index, which highlighted the impact of the rise in digital for customer servic…

By: Maurice Nagle | 2/14/2019

NaaS KT's Newest Business Service
Korea Telecom is now able to rapidly launch and configure custom network slices, delivering the exact requirements via logically isolating virtualized…

By: Maurice Nagle | 2/14/2019

UJET Adds Barnett to Board of Directors
Contact center software company UJET announced its newest member to the board of directors, Gary E. Barnett. Barnett brings with him a wealth of exper…

By: Maurice Nagle | 2/14/2019

Ensuring Voice and Video Quality in Rising Network Noise
It's also important to optimize the network for efficiency and ensure there are real-time diagnostics available to get a handle on quality problem as …

By: Tracey E. Schelmetic | 2/14/2019

PanTerra Extends Hardware-as-a-Service Portfolio for its UCaaS and Cloud Services
The latest addition to PanTerra's HaaS program is Yealink's line of IP phones, giving mid-market customers another cost-effective equipment option to …

By: Erik Linask | 2/13/2019

RingCentral Ropes SD-WAN Vendor as Newest Connectivity Partner
Today, Cato Networks announced that it has earned certification as a RingCentral connectivity partner. Cato earned the moniker from successful call qu…

By: Maurice Nagle | 2/13/2019

INTERNET TELEPHONY Magazine Names Unified Communications Excellence Award Winners for 2018
TMC announced today the winners of the 2018 Unified Communications Excellence Awards, presented by INTERNET TELEPHONY magazine.

By: CustomerZone360 News | 2/12/2019