Latest News

Verint Named Contact Center Leader
Frost & Sullivan honored Verint with a 2018 Latin American Contact Center Applications Market Leadership Award. Verint separated from the pack with hi…

By: Maurice Nagle | 1/8/2019

ClearOne's Redesigned Website More 'Compelling'
ClearOne has redesigned its website. The company says the new online portal presents "its professional audio, conferencing, collaboration, and A/V net…

By: Paula Bernier | 1/8/2019

Business VoIP Enables Growth, Movement
Business VoIP allows businesses to scale and employees to work whether they're on a desk phone or communicating with mobile devices.

By: Paula Bernier | 1/8/2019

Mitel Intros Enhancements to UC Portfolio
Mitel announced the arrival of updates to its unified communications portfolio. The cloud communications provider is expanding its solution set of voi…

By: Maurice Nagle | 1/7/2019

ClearOne Introduces Camera for Small Spaces
ClearOne has come out with a new conferencing camera for small meeting spaces. The Unite 50 is a low-cost, plug-and-play solution that provides 1080p …

By: Paula Bernier | 1/7/2019

LicensingLive! Speaker Roll Emphasizes 'The Power of Decision'
In an effort to help businesses decide to embrace change, Gemalto hosted ultra athlete Roll at its recent LicensingLive! event. There Roll emphasized …

By: Paula Bernier | 1/4/2019

Helpshift, Zipwhip Discuss Messaging, Texting, CX
Customer service continues to become more asynchronous, automated, intelligent, and proactive. Just look at what companies like Helpshift and Zipwhip …

By: Paula Bernier | 1/4/2019

AI, Flexibility, Vermont Encourage Remote Work Trend
Slack CTO and cofounder Cal Henderson recently told Fast Company he expects the remote workforce of the future to take direction from AI tools.

By: Paula Bernier | 1/3/2019

MobiLock Pro Manages, Secures Personal Android Devices
Businesses can now leverage MobiLock Pro to manage employee-owned Android devices.

By: Paula Bernier | 1/3/2019

Business Communications Continue to Evolve
We're seeing unified communications as a service providers expand their suites further with artificial intelligence, machine learning, natural languag…

By: Paula Bernier | 1/2/2019

Is Video the New Voice?
Video is a much more personal medium than just audio. Plus, videoconferences can enhance productivity and reduce the need for travel, cutting costs.

By: Paula Bernier | 1/2/2019

Secure SD-WANs For Multi-cloud Connectivity Essential in 2019
By 2022, IHS Markets predicts SD-WAN will be a $3.6B market, with the first wave of SD-WAN market consolidation behind us, and early market adopter co…

By: Arti Loftus | 1/2/2019

ISI Releases Infortel Select Version 10.0
ISI has released the latest Service Pack 6880 for Infortel Select Version 10.0. New with this release are added capabilities for Cisco quality metrics…

By: Paula Bernier | 12/31/2018

F&S Recognizes Polycom's Audio Conferencing Leadership
Polycom has won Frost & Sullivan's 2018 Latin American Product Leadership Award. The company received this honor for its suite of audio conferencing s…

By: Paula Bernier | 12/31/2018

Find Flexibility with Voicemail to Email
No longer is a business owner chained to his or her desk, day and day out. With a modern, cloud-based business phone system, entrepreneurs of the digi…

By: Maurice Nagle | 12/29/2018

FortiGate SD-WAN Fortifies Security
Fortinet recently announced its FortiGate Secure SD-WAN solution is receiving kudos from partners, customers and independent testing entities.

By: Maurice Nagle | 12/28/2018

How to Sell Your Software Licensing Effort
Software licensing is key to business transformation. But for new licensing strategy to succeed, you need to demonstrate to the board and C suite how …

By: Paula Bernier | 12/28/2018

How Nectar Helps G3 Manage Complexity
Advanced performance management now helps IT teams deploy, manage, and scale enterprise UC solutions; see across the application and network layers; a…

By: Paula Bernier | 12/28/2018

Five9 Names New EVP of Engineering
Five9 announced a new addition to its leadership team. David Pickering will join the Five9 squad as executive vice president of engineering, where he …

By: Maurice Nagle | 12/27/2018