Latest News

Pelorus Associates Puts Focus on WFM
The 2018 Workforce Management (WFM) Systems Market report was released by Pelorus Associates this week, awarding Verint with the top ranking in overal…

By: Maurice Nagle | 11/2/2018

Learning the ABCs of Customer Care
Contact center operations should also consider using automated scheduling, biometric verification, and chat to make for more hospitable customer servi…

By: Paula Bernier | 11/1/2018

Power Outage Leaves Kansas Town in the Dark
Just after 6:00pm Monday, the nearly 3,000 residents of Osage City, Kansas heard a loud noise like an explosion, just before power went out across the…

By: Erik Linask | 11/1/2018

US DOD Continues Migration to VoIP With Carrier Class SBCs and Gateways
Some of the largest voice networks in the world are not commercial, but they are carrier grade, for all the right reasons: scale, security and economi…

By: Special Guest | 11/1/2018

Are Cloud Communications Secure Enough for Mission Critical Government Voice Networks?
We're now more than a decade into advancing cloud computing within the U.S. Federal Government, with mandates to modernize IT infrastructure and appli…

By: Arti Loftus | 11/1/2018

Clavister Chooses UC Distributor
This week, Central European distributor Atlantis Telecom Spol, selected Clavister as its newest portfolio addition. The Clavister product suite is now…

By: Maurice Nagle | 10/31/2018

Nation's Fastest ISP Taps Alianza for VoIP
NextLight has tapped Alianza Inc. to provide it with a turnkey software-as-a-service VoIP solution.

By: Paula Bernier | 10/31/2018

Ciena Helps TelcoBridges Validate FreeSBC VNF
TelcoBridges has validated its FreeSBC solution as a virtual network function. It did so using the 3906mvi and 3926m Service Virtualization Platforms …

By: Paula Bernier | 10/31/2018

Ciena Helps TelcoBridges Validate FreeSBC VNF
TelcoBridges has validated its FreeSBC solution as a virtual network function. It did so using the 3906mvi and 3926m Service Virtualization Platforms …

By: Paula Bernier | 10/31/2018

Votacall Improves Hosted VoIP Solution
Votacall announced the newest addition to Votacall chitchat, Speech Enabled Call Center functionality aimed at enhancing the call center experience a…

By: Maurice Nagle | 10/31/2018

BICS, Wildix Form WebRTC, UC&C Friendship
BICS announced that WebRTC unified communications and collaboration (UC&C) provider Wildix selected the global communications provider for voice servi…

By: Maurice Nagle | 10/31/2018

Audian, CounterPath Pair UC, Softphone Solutions
Audian will use CounterPath's Bria Stretto softphone with its own hosted phone system.

By: Paula Bernier | 10/31/2018

Cloud Communications Clear Choice for Healthcare Company
Fusion announced a leading healthcare company selected Fusion's advanced managed communications solution to support its psychiatric, dependency and be…

By: Maurice Nagle | 10/31/2018

Hawaiki, PCCW Collect Subsea Cable Awards
Hawaiki Submarine Cable won the award for the Subsea Project of the Year and PCCW Global garnered the Best Subsea Innovation award at the recent Globa…

By: Paula Bernier | 10/31/2018

Strassman Says LogMeIn
LogMeIn announced the appointment of mark Strassman as SVP and GM of its communications and collaboration business unit. The industry vet leaves BlueJ…

By: Maurice Nagle | 10/31/2018

8x8 Buys Atlassian's Jitsi Open Source Business
8x8 yesterday revealed it has purchased Jitsi from Atlassian. Jitsi is an open source chat and videoconferencing solution.

By: Paula Bernier | 10/30/2018

5G Will Transform Wireless, Wireline, Life as We Know It
In addition to supporting game-changing applications like driverless cars, 5G will create change within networks themselves. That spans both cellular …

By: Paula Bernier | 10/30/2018

Amazon Enables More Integrated Alexa Business Solutions
Amazon now allows device makers building with the Alexa Voice Service to create fully integrated solutions. That means they can register those product…

By: Paula Bernier | 10/30/2018

Addressing the Challenges of Network Functions Virtualization
Network Functions Virtualization (NFV) and Software-Defined Networking (SDN) are not new ideas, but they still have not yet reached their full potenti…

By: Special Guest | 10/30/2018

Zoom Gifts Technion with Conferencing Solution
Zoom Video Communications Inc. has given Technion-Israel Institute of Technology the gift of communications and collaboration.

By: Paula Bernier | 10/30/2018