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April 02, 2007

Information Today Finds Search Engine Applications Focus of New Research

A new research study, “Enterprise Search Deployment, Usage, and Trends,” by Information Today Inc. provides real-world insights into how widely Enterprise Search applications are being deployed, what features end users want, and how satisfied they are with the solutions in place.

The study is co-authored by industry analyst Jean Bedord of Shore Communications and Faulkner Information Services, a division of Information Today, Inc. The report includes specific recommendations for organizations considering Enterprise Search deployments and upgrades, and for vendors searching for customers in this dynamic space.

An in-depth, Web-based survey was conducted to provide some of the data underlying this new report. Two hundred fifty two highly qualified information professionals participated in this survey. Many vendor representatives were also interviewed for their perspectives on the Enterprise Search marketplace.

Jean Bedord points out that while more than 80 percent of survey respondents’ organizations have at least one Enterprise Search solution deployed now, more than one quarter of them - 27 percent - have four or more Enterprise Search solutions in operation.

According to Bedord, conceptually, this means that one search solution may be chosen for corporate-wide access to text-based information, and different search solutions may be utilized for access across structured databases and more complex applications - like customer records.

“Implementing the first solution involves a significant learning curve, so installing additional solutions can be easier,” said Bedord in a statement to the press.

“Once the value of the initial search solution is established, the organization is more likely to see the need for more search implementations,” she added.

The study further shows that 59 percent of respondents plan on upgrading or enhancing their search solutions in the relatively near future. 27 percent of the respondents plan on upgrading or enhancing their search solutions within the next six months.

Automatic categorization was the most desired additional, new Enterprise Search feature named by survey respondents. This feature was named by 34 percent, 31 percent voted for topic maps, 30 percent prefer results clustering, and 29 percent find visualization of results as the most desired additional, new Enterprise Search feature.

The full 51-page study is available now in downloadable PDF format at Information Today’s Enterprise Search Center website.

Information Today is a publisher and conference organizer in the information and knowledge management industries. The company is widely known as the publisher of premier information and knowledge management titles such as Information Today, Speech Technology Magazine, ONLINE, CRM, Searcher, KM World, and EContent.

Shore Communications, Inc. is a research and advisory service focusing on organizations that create, market, purchase, deploy and use professionally oriented content and the technologies that enable its value in individual and collaborative environments.

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.


Anuradha Shukla is a contributing editor for TMCnet, covering call centers, CRM and information technology. To see more of her articles, please visit her columnist page.


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