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June 03, 2008

INNUA Reports Majority of Nortel Users to Deploy Unified Communications


A survey conducted by INNUA among 800 Nortel (News - Alert) users worldwide has stated that 78 percent of Nortel users are planning to deploy unified communications within the next two years. In addition, 58 percent of them are more interested in unified communications than they were a year ago.



 
The International Nortel Networks Users Association (INNUA) is an international, user-driven association serving Nortel users worldwide for more than 25 years. They educate and inform telecommunications and IT professionals while providing a professional network for those with common concerns to address and success stories to share.
 
The survey titled “Unified Communications Pervades the Enterprise” was submitted at Global Connect (News - Alert), an annual conference for Nortel enterprise customers and being held in Grapevine, Texas at the Gaylord Texan Resort this week.
 
"This new, independent survey shows that Nortel users are leading the transition to unified communications. This survey of leading-edge enterprises reveals the anticipated benefits are being recognized, planned for and deployed more quickly than ever before by enterprises," said Steve Ford, president of INNUA, Nortel's global user group.
 
"INNUA represents leading companies that have taken a forward-looking approach to creating the most effective communications processes for their business case,” Ford stated.
 
"The real potential for unified communications is not only to streamline communications and simplify the network, but also to enable enterprises to focus on their core business faster, better and more efficiently," said Joel Hackney (News - Alert), president, Enterprise Solutions, Nortel.
 
"These survey results prove that our customers are increasingly adopting the power of unified communications and the benefits they bring in terms of speed, agility and flexibility to enterprise communications. With a payback period of one year or less, Nortel customers are taking advantage of the business improvements and efficient communications this technology enables,” Hackney said.
 
Unified communications help businesses by close association with IT investments.
Instant connectivity is possible with unified communications and they provide the ability to know if someone is available and the best manner in which to contact them; saving time, enhancing productivity and removing human latency from communications.
 
The survey results are based on a sampling of more than 800 Nortel enterprise customers. All respondents either belong to one or both Nortel user groups, INNUA or INSIGHT 100, a group comprised of large campus users. More than 60 percent of respondents are represented by healthcare, government, financial and education customers. In addition, an overwhelming majority - 93 percent - of respondents recognize that unified communication solutions cannot be 'bolted on' separately but must be closely integrated with today's desktop environment.
 
Respondents also made note of other important factors influenced by unified communications, such as support for a mobile workforce and the ability to coordinate communications effectively to mobile and teleworkers. 63 percent polled Simplification in management of multiple communications devices and message inboxes, 62 percent on improved integration and access for remote and mobile workers and 59 percent on access to critical information from multiple locations via multiple devices.
 
Nathesh is a contributing editor for TMCnet. To read more of Nathesh’s articles, please visit his columnist page.
 
 





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