"HD Voice 2013: Explosion"
HD Voice News, in cooperation with TMC as its distribution partner, is proud to present its third annual comprehensive report on the worldwide implementation of HD voice

Among the report's findings
  • The launch of the Apple iPhone 5 had a significant impact upon HD voice awareness. Several carriers tied in HD voice service launches to the introduction of the iPhone 5.
  • Residential HD voice service continues to progress in Europe, with new launches in France and Turkey.
  • Looking at HD voice to "save" voice minutes is a fallacy in a data-driven world.
  • Improved voice quality is necessary for businesses and consumers with the proliferation of machine-based services ranging from voice-to-text email to personal assistants such as Google Now and Apple's Siri. Recording and "mining" voice conversations will be a major profit center.
  • Carriers need to start thinking about "Drinking their own champagne/eating their dog food"; applying HD voice service to improve their operations. Call centers will see major improvements with HD voice.


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