Avaya Aura® Contact Center - NuViews® Summary Report:
This report is Part 2 of 3 to Avaya Aura® which is its core flagship suite of products designed to improve "Enterprise, Personal and Customer Experience Management" for more effective business communications.
Avaya Aura® is the real-time communications software foundation for Unified Communications (UC), collaboration and contact center solutions. ''Customer Experience Management" is the ability to manage a consistent personalized customer experience, in context, across all customer touch points and methods of communication. Avaya Aura Contact Center integrates Social Media including Facebook, Twitter, Linkedin and others into their business communications platforms. This 39 page report serves to consolidate and clarify Avaya's migration to its Aura Contact Center.
- PBX / Communication Servers (Avaya Aura®)
- Avaya Aura Call Center
- Contact Center
- Avaya one-X®
- Desktop and mobile devices (including Avaya Flare®, iPad, iPhone, iPod, Google Android, Blackberry, Symbian)