This article originally appeared in the April 2012 issue of INTERNET TELEPHONY magazine.

Axia, a provider of converged IP services, recently launched Axia Channel Services. INTERNET TELEPHONY interviewed Judd Heredos, director of operations at Axia Technology Partners, about the company and this news.

Tell us about your company.
Heredos: Axia Technology Partners, headquartered in Indianapolis, Ind., provides IP services to customers nationwide. The company maintains a national footprint by way of its interconnected networks and has established peering arrangements with 29 of the nation’s largest backbones. With its national central office topology and network interconnects, Axia has become a market leader in delivering IP services nationwide. Axia’s current client base encompasses many municipals, hospitals, power companies, and corporations ranging from five to 2,500 employees. The company also services thousands of customers as the primary carrier for local phone, long-distance, Internet, and toll-free services. Axia is a full service phone system, phone service, and connectivity provider. Axia was recently named one of the fastest growing companies in the State of Indiana, was nominated as an Indiana Company to Watch, and has been featured on CNBC, the Boston Globe, as well as many other industry and trade publications nationwide.

How and when did the company get started?
Heredos: Axia Technology Partners was founded in 2008, in the midst of one of the toughest economic downturns, by brothers Josh and Jason Ross. With the emergence of IP services in the market and the evolution of VoIP, the focus was on building a national footprint and carrier network that could be sold through established corporations and their entrenched client relationships. Axia’s executive staff have over 46 years of collective experience in information technology.  

The company recently launched Axia Channel Services. What’s noteworthy about that?
Heredos: Axia Technology Partners launched the channel services software to improve business tracking and workflows. Having had an established national partner channel for the past several years, the ACS (News - Alert) software was originally developed for our channel success, but had such a profound impact on our partners’ general business and workflows that we decided to make the software available to the open market. The software system is cloud-based and provides easy-to-use operational management tools that revolutionize business workflows, establish a rock solid foundation for organized growth, and by creating such efficiencies can improve the bottom line.  

How is it different/better than other channel-related solutions in the market?
Heredos: Axia Channel Services provides turnkey implementation software that drastically improves operating efficiencies for channel partners, agents and value-added resellers. The software helps structure the foundation of the business to streamline processes and workflows that are a critical components to overall business success. Unlike other CRM-type solutions, our software is very focused and contains the foundational components of business (quoting, proposal generation, commission generation, provisioning, project management, billing, support and tracking) and doesn’t require add-ons, specialized knowledge, or development staff to operate.