ITEXPO
September 1-3, 2009 Los Angeles Convention Center LA, CA
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Best of Breed Vs. Best of Suite for UC
(UC-01)

Thursday - 09/03/09,  8:30-9:15am

Unified Communications (UC) is comprised of several capabilities – including Voice, Video, Messaging, Conferencing, Mobility, IM and Presence. Several of these capabilities (such as enterprise voice) have been deployed across businesses for many years; others, such as IM, Web Conferencing and HD Video and Voice, are relatively new and still undergoing initial deployments. All of these may come from different vendors and may have been acquired separately, over time. Several vendors are advocating complete UC suites that they provide end-to-end. In this session we explore the plusses and minuses of businesses adopting a Best-of-Breed or Best-of-Suite strategy for forward going UC deployments.

Presented by:

Brett Shockley
Vice President of Emerging Products and Technology
AVAYA
Ari Rabban
CEO
Phone.com
David H. Yedwab (Moderator)
Partner
Market Strategy & Analytics Partners
Craig DiAngelo
Vice President of Technical Sales
VoltDelta
David Marshak
Program Director, Senior Product Manager RTC, Lotus Software
IBM

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Hosted UC Alternatives for the SMB
(UC-02)

Thursday - 09/03/09,  9:30-10:15am

SMBs want to compete with enterprises on a level playing field, deploying advanced video, hosted IP, presence, cloud computing, real-time & streaming video services and the like, without the cost and complexity of premise deployments. Today’s hosted solutions offer a means to an end — enabling SMBs to cost-effectively deploy UC services, without the headaches associated with traditional CPE deployments. In this session, the speakers will discuss critical issues hosted solutions must address — including bandwidth along the WAN link, interoperability of devices, integration of applications and devices, and cost parameters — to achieve productive, cost-effective voice, video and data communications for the SMB.

Presented by:

Steve Davis
Director Product Management
Cypress Communications
Marcellino Greggio
Systems Engineer
Phone.com

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Leveraging UC to Optimize the Customer Experience
(UC-03)

Thursday - 09/03/09,  10:30-11:15am

This presentation will address common questions and challenges that companies encounter in developing a UC strategy. Companies must understand how to leverage contact center and UC applications in tandem to drive increased productivity and more responsive service, including what organizations should look for from technology partners, and how to ensure the seamless interoperation of existing and next-generation solutions to drive the success of UC strategies. In addition, the presentation will identify UC strategies that companies can begin to implement today in order to realize more significant ROI, get ahead of business demand and gain a competitive advantage. Attendees will learn:
• How to understand the architecture requirements for successful UC initiatives.
• How presence servers can enable contact center agents to have visibility to a list of available experts within the enterprise
• Most effective ways to measure the success of a UC rollout

Presented by:

John Kelly
Regional Sales Vice President
Altitude Software
Lew Roth
Vice President Business Development
Partners 1993

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Mobile UC Strategies for the Enterprise
(UC-04)

Thursday - 09/03/09,  1:00-2:45pm

Until you can unify applications on a mobile handset, you cannot achieve the benefits that unified communications has the potential to provide. Dual-mode mobile smartphones work 100% wirelessly and were built for voice conversations as well as messaging that can be conducted equally over WiFi or cellular. This session will discuss solutions available today that can unlock the power of dual-mode phones, providing the technology that enables seamless roaming between WiFi and cellular networks. Solutions that can be integrated into the handset so that end users can make calls, send e-mail, send IMs and broadcast their presence from any location making true Unified Communications a reality.

Presented by:

David H. Yedwab (Moderator)
Partner
Market Strategy & Analytics Partners
Jon Doyle
VP Business Development
CommuniGate Systems
Vivek Khuller
President and CEO
DiVitas Networks
Alec Saunders
Vice President, Cloud Business
QnX Software
John Craig
Director of Enterprise Unified Communications
CounterPath Corporation

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Testimonials
"The sessions at ITEXPO were truly fantastic. I attended sessions in many tracks. Each was presented in an unbiased manner, focusing on the details and benefits of implementing these useful new technologies. All in all, this was a very good show, well worth my time and financial investment. "
Peter Martin, Sr. Engineer, Network Services-IP Engineering, IPC

"In the recent IT Expo East 2009, I could feel a strong sense of community. What really impressed me was how open people were in describing their challenges. I very much appreciated all of the practical tips for improving customer service in a call center environment."
Haim Argaman, Owner and Senior Consultant, Crimsonet Technologies

"All sessions I attended at ITEXPO were well-presented, informative and very worthwhile. Presenters were well-versed and able to effectively educate the audience on highly technical subjects using understandable terms and examples."
James Brehm, Director of Business Development, Frost & Sullivan

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