ITEXPO West 2010 - Communications Conference

ITEXPO
October 4-6, 2010 Los Angeles Convention Center, CA
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Introduction to Open Source Telephony
(OS-01)

- 10/04/10,  11:00-11:45am

This introductory session to Open Source Telephony will answer some of the fundamental questions around this rising alternative to proprietary telephony solutions.

• What is the open source development model and what are its benefits
• How do you make money from Open Source
• What are the different Open Source licensing models and how does that impact my business, including MPL, GPL, BSD.

Presented by:

Jeff Dworkin (Moderator)
Enterprise Marketing Manager, Dialogic Corporation
Dialogic Corporation
Adam Kalsey
Manager Developer Network
Voxeo Corporation
Alex Vishnev (Moderator)
CTO
Global Convergence, LLC.

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Open Source in the Customer Service and Contact Center Environment
(OS-02)

- 10/04/10,  12:15-1:00pm

SMBs and now enterprises are beginning to acknowledge the benefits of open source technology as not only suitable, but preferred solution. This session will discuss how open source solutions can be effectively adopted by customer service organizations and contact centers, including why open source telephony is being widely adopted for such mission critical applications, like contact centers, CRM, ACD, and customer self service.

Presented by:

Jeff Dworkin (Moderator)
Enterprise Marketing Manager, Dialogic Corporation
Dialogic Corporation
Jose Luis Castanos
CEO
Presence Technology
Michael Cargile
Director of Consulting
ViciDial
Corey McFadden
Managing Partner
Infradapt

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Open Source Telephony for Everything BUT an IP PBX
(OS-03)

- 10/04/10,  1:15-2:00pm

There is little question as to the growth of open source as a replacement for traditional proprietary PBX systems. But, one of the chief benefits of open source is its adaptability to other applications. This session will discuss the flexibility of open source as more than an IP PBX, including its relevance in a cloud communications environment.

Presented by:

Jeff Dworkin (Moderator)
Enterprise Marketing Manager, Dialogic Corporation
Dialogic Corporation
Darren Schreiber
CEO
2600hz
Frederic Dickey
VP Customer Services and Product Management
Sangoma Technologies

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I Didn't Know You Could do That with Open Source: A Technology Focus
(OS-04)

- 10/04/10,  2:15-3:00pm

Much of the confusion around open source includes questions about its applicability to growing communications trends, such as video communications. This session will uncover the many applications of open source beyond telephony, including not only video, but also carrier capable signaling and scale and distribution in an open source environment.

Presented by:

Jeff Dworkin (Moderator)
Enterprise Marketing Manager, Dialogic Corporation
Dialogic Corporation
Frederic Dickey
VP Customer Services and Product Management
Sangoma Technologies
Mark Headd
Developer Evangelist
Voxeo Corporation

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Open Source IP PBX Roundtable/Shootout
(OS-05)

- 10/04/10,  3:15-4:00pm

This session will bring together representatives from the top manufactures/developers of open source telephony solutions, who will be ready to answer the difficult questions about open source vs. traditional telephony, as well as the differences between different open source projects.

Presented by:

Jeff Dworkin (Moderator)
Enterprise Marketing Manager, Dialogic Corporation
Dialogic Corporation
Tristan Barnum
Switchvox Product Marketing
Digium
Andrew Gillis
trixbox Founder
Fonality

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