Track: Open Source (OS)
How Open Source Spurs Innovation
|Thursday - 09/03/09, 8:30-9:15am|
How the open source development process works, Digium’s role in that as it relates to Asterisk, trends in open source and why businesses are choosing open source for UC deployments. If the main benefits of open source are cost savings, stability, interoperability, rapid development & customization, when you’re looking for an inexpensive, stable, UC solution that interoperates with all of your communications solutions and can be customized when necessary, Open Source is the only answer.
Director of Product Marketing, Switchvox
Premise or Hosted Solutions? Why Not Both?
|Thursday - 09/03/09, 9:30-10:15am|
Confused about which IP PBX architecture makes the most sense for your business? You may already be familiar with traditional Premise based systems as well as newer Hosted solutions, but had a difficult time deciding between the mix bag of pros and cons of each. This presentation investigates Hybrid-Hosted architecture, which combines key elements of both a hosted and premise system. Similarly to a premise based solution, the customer buys and owns the IP PBX equipment, but the vendor monitors and helps manage the equipment from its secure data center. We will investigate each approach and explain the advantages and disadvantages of each. Finally we will provide an easy to follow checklist to help those in the market analyze their needs and identify the smartest choice for their needs
VP of Product and Marketing
Open Source Telecommunications: Enabling Anyone to Build a Bad Telephony Application
|Thursday - 09/03/09, 10:30-11:15am|
Open-source has made it possible for nearly anyone with a bit of development background to create a telecom application or add telecom functionality to a business process. However, open source does not help developers make usable TUIs (telephony user interfaces). Many of the IT or Web developers that are now attempting to telecom enable their applications would benefit from understanding the rules for good IVR and telecom application interface design that were developed during the late eighties and early nineties.
As it was in the early days of PC based telephony, many new developers risk creating nearly un-navigable DTMF telephony interfaces to their applications. This presentation will discuss the details of designing application interfaces that need to be used in a “listen only” mode. This discussion will include good prompt design, application flow and menu design for both DTMF and ASR implementation.
Leveraging Open Source for Contact Center ROI
|Thursday - 09/03/09, 1:00-1:45pm|
Today’s contact centers face unparalleled challenges – an increasingly competitive landscape where every customer service interaction is critical, each qualified prospect is precious, and technology is increasingly called upon to deliver more performance using fewer people – all with flat or reduced budgets... This session discusses the role of transformational open-source technologies like Asterisk and how they are steadily unseating traditional platforms.
Brendan Read (Moderator)
Senior Contributing Editor
Customer Interaction Solutions magazine
Solution Consulting Director
Open Source: Lessons Learned
|Thursday - 09/03/09, 2:00-2:45pm|
This panel of industry experts will address the most important issues to consider when deploying Asterisk in Enterprise situations, and how to avoid the most common mistakes that Enterprise or SMB customers make during roll-out.
John Malone (Moderator)
President & CEO
The Eastern Management Group