Track: TMC University: Unified Communications Certification (TMCU6)
Introduction to Unified Communications
|Thursday - 09/18/08, 8:15-9:00am|
Dimension Data, Touchbase - Initiate contact through Intellicom)
Ask five people to define UC, and you will probably get seven different definitions. Although UC is viewed as a potentially powerful resource; it is generally misunderstood, and as a result under-applied. This session will address: a realistic definition of UC; what it is…and what it is not; the challenges and opportunities for UC in today’s business environment; and progress being made in applying UC in today’s business environment.
Mark Ricca (Moderator)
CTO and CIO
Dimension Data Americas
Worldwide Developer Evangelist
Defining the Business Case for Unified Communications
|Thursday - 09/18/08, 9:15-10:00am|
In this session, the speakers will discuss the need and the business case to unite SMBs’ existing communication systems and tools — legacy PBX and IP-PBX systems, Internet , voice mail, fax, cell phone integration, etc. (one-number one-mailbox) to achieve higher efficiency and productivity while lowering overall office communications and networking costs. If you are still undecided about deploying UC, this session is right for you.
David H. Yedwab
Market Strategy & Analytics Partners
VP of Business Development
Senior Technology Analyst, Enterprise Networks Group
Unified Communications in the Call Center
|Thursday - 09/18/08, 10:15-11:00am|
In spite of all the attention given to enterprise unified communications (UC) in the last few years, an important component is often overlooked: the contact center. This is a mistake, as a UC strategy is just as critical to customer facing activities as it is to internal communications. This session will discuss the role that the contact center plays in a successful unified communications strategy, focusing on best practices for leveraging contact center and UC applications in tandem and how companies can make use of existing and next generation technologies to make this happen. Attendees will come away with a better understanding of best practices for linking contact center processes and systems with UC applications to improve overall customer service.
Art Rosenberg (Moderator)
Chief Marketing Officer
Western Area, Vice President
VP of SBC Product Line
Collaboration & Conferencing
|Thursday - 09/18/08, 1:00-1:45pm|
The video conferencing and collaboration market continues to evolve in order to meet the needs of business professionals. Enterprises are looking for ways to cut unnecessary spending without compromising the quality of their relationships with key contacts. Due to a high demand for quality conferencing options, solutions should address the rising needs of enterprises. This session will discuss the technological breakthroughs driving video conferencing adoption, while decreasing overhead costs.
Erik Linask (Moderator)
Group Editorial Director
Senior VP – Managed Services
Top 10 Ways to Make Sure Companies Get the Most From Microsoft Unified Communications Today
|Thursday - 09/18/08, 2:00-2:45pm|
The interest in Unified Communications leapt higher with Microsoft’s announcement of deep integration of UC capabilities into the ubiquitous Microsoft office suite. While many IT groups have chosen not to introduce the complexity of Microsoft’s UC just yet, sales and operations executives are beginning to demand UC’s real-time collaborative capabilities. IT groups are finding out that the installation of Office Communications Server (OCS) with their company’s natural upgrades of Office can force the issue of when to deploy UC rather than allowing the underlying Microsoft technology to reach full maturity. In this practical session, attendees will learn of the top 10 ways to get the most benefit from Microsoft Unified Communications today. Based on practical experience and extensive discussions with early adopters, the speaker will offer specific advice on how to manage end user expectations for a measured roll out, best technical configurations, and measures to take that minimize potential cross-platform and multi-campus implementation issues.