"http://www.w3.org/TR/html4/loose.dtd"> VoIP, IP Communications Conference - Internet Telephony Conference & Expo - Conferences
Register Now! Register Now!

Home
Dates & Times
Register
Hotel & Travel
Conferences
Speaker List
TMC University:
    SIP
    Microsoft OCS
trixbox Training
Free Workshops:
    SIP Trunking
    Reseller Solutions
    Voice Peering
Why Attend?
Keynotes
Exhibitor List
Networking
Giveaways:
    Toyota Prius
Show Blog
Show News
Event Sponsors
Photos & Videos
Testimonials


Who Attends?
Exhibitor List
Why Exhibit?
Floor Map
Resource Center
Sponsorship


Press Registration
Press List


 

Conferences

 

Conference Agenda At-a-Glance
(pdf - 407KB)

Speaker List

Dates and Times

Register Now

Register Now

Keynote Speakers

Hotel and Travel

Resource Center




Software-As-A-Service: The Basics
(SAAS-01)

Wednesday - 09/17/08,  9:00-9:45am

If you’ve been in the call center industry for any amount of time, you may remember the term “Application Service Provider” or “ASP.” You may frequently hear the terms “hosted” or “on-demand” thrown around. You may be dizzy with confusion as to what all these terms mean, how they are similar and how they are different. You’ve heard SaaS can save you money, but how? Is your organization suited for software-as-a-service delivery? If it can save you money, where, exactly, do those savings occur? Where does the return on investment lie? Did you know that SaaS solutions can be accounted for in a completely different way (as an operating expense rather than a capital expenditure)? What are the implications for your business? What are the benefits? Where do the pitfalls lie? After this session, you’ll be a pro at sorting out all the terms for this model of business, and you’ll know if and how it’s right for your company.

Presented by:

Joseph Hofstader
Architect
Microsoft
Steve Crawford
VP Marketing
Jamcracker
Charles Studt
VP of Product Management & Marketing
IntelePeer

Check Other Sessions
Register Now


Using Hosted Speech Solutions In The Call Center
(SAAS-02)

Wednesday - 09/17/08,  10:00-10:45am

Once upon a time, speech technology...for call routing, customer self-service or outbound customer contact...was something only the largest of companies could afford. It was expensive and extremely complex to administer. Today’s hosted speech solutions, however, put the important benefits of speech technology (improved customer satisfaction, vastly increased rates of successful customer self-service, better agent satisfaction) within reach of even the smallest call centers. Find out how hosted speech can be quick to implement, affordable and effortless to maintain in your contact center.

Presented by:

Joe Fleischer
Call Center Industry Writer and Co-Author of the book The Complete Guide to Customer Support

Check Other Sessions
Register Now


SaaS for Virtual Call Centers
(SAAS-03)

Wednesday - 09/17/08,  11:00-11:45am

The globalization of business has changed the way companies approach sales, customer service, and other business support functions. The need to operate across borders, languages, and cultures - and operate 24x7 - has brought new challenges and approaches to the call center function. The “virtual call center” has emerged as an operational model of choice thanks to advancements in technology. Yet with all of the progress in virtual call centers, certain challenges remain. For example, how do you accommodate work-from-home agents with disparate endpoints and devices to support? How do you adapt to new technologies? How can technology be leveraged to build context into call flows and align customer needs to agent expertise? How do you break the barriers to language to support customers distributed across the globe?

Presented by:

Charles Studt
VP of Product Management & Marketing
IntelePeer
Chris Horne (Moderator)
CTO
LBA Group
Jean-Baptiste “JB” Piacentino
Director of Browser Communications
Mozilla

Check Other Sessions
Register Now


TMC University Exam
(SAAS-04)

Wednesday - 09/17/08,  12:45-1:30pm



Presented by:




Check Other Sessions
Register Now

 
 

IP Communications News:

Imagination introduces world's highest quality WebRTC media engine
4/18/2014 8:11:39 AM
2014 Excellence in SDN - Openwave Mobility wins the Award for second year running
4/18/2014 7:13:13 AM
Bright House Networks Deploys Cisco Network Convergence System to Offer Cloud-Based Business and Residential Services
4/18/2014 3:19:13 AM
CUSTOMER Magazine Announces
4/17/2014 2:29:48 PM
CUSTOMER Magazine Names 2014 CRM Excellence Award Winners
4/17/2014 1:43:56 PM
MyLiveGuard Adds Home Automation & Home Security Capability to Android TV devices
4/17/2014 11:37:59 AM
Bright House Networks Deploys Cisco Network Convergence System to Offer Cloud-Based Business and Residential Services
4/17/2014 11:10:20 AM
Coupa Software Unveils New Inventory Application and Release 11 With More Than Sixty New Enhancements Focused on Driving Measurable Customer Success
4/17/2014 7:59:04 AM
Unbanked and Underbanked Consumers in the U.S.
4/16/2014 10:39:00 AM
M2M Evolution Conference & Expo Announces Agenda: Open to Every Company
4/16/2014 10:00:28 AM
Register Now Exhibit Now Contact Us


 
VoIP Conference - Platinum Sponsor
VoIP Conference - Diamond Sponsors
VoIP Conference - Platinum Sponsor
VoIP Conference - Platinum Sponsor

VoIP Conference - Platinum Sponsor

VoIP Conference - Platinum Sponsor
VoIP Conference - Platinum Sponsor
VoIP Conference - Platinum Sponsor
VoIP Conference - Platinum Sponsor
VoIP Conference - Platinum Sponsor
VoIP Conference - Platinum Sponsor
VoIP Conference - Platinum Sponsor
VoIP Conference - Platinum Sponsor
VoIP Conference - Platinum Sponsor
VoIP Conference - Platinum Sponsor
VoIP Conference - Gold Sponsor
VoIP Conference - Gold Sponsor
VoIP Conference - Gold Sponsor
VoIP Conference - Gold Sponsor
VoIP Conference - Gold Sponsor
VoIP Conference - Gold Sponsor

VoIP Conference - Gold Sponsor
VoIP Conference - Gold Sponsor
VoIP Conference - Gold Sponsor
VoIP Conference - Gold Sponsor
VoIP Conference - Gold Sponsor
VoIP Conference - Gold Sponsor

VoIP Conference - Gold Sponsor

VoIP Conference - Gold SponsorVoIP Conference - Gold Sponsor
VoIP Conference - Gold Sponsor
VoIP Conference - Gold Sponsor

VoIP Conference - Gold Sponsor

VoIP Conference - Gold Sponsor
VoIP Conference - Gold Sponsor