trixbox Certification

FtOCC Administrator
(trixbox CE and Pro)

FtOCC Administrator is a three-day course designed to teach the basics of trixbox® installation and administration. FtOCC Admin is a great opportunity to roll up your sleeves and learn the ins and outs of trixbox Pro and CE. This course is designed for those who wish to install trixbox systems for their company or their clients, people who will have to maintain a trixbox installation, or users who are relatively new to trixbox and who want a better understanding of its capabilities. FtOCC Admin focuses on the core operations that an administrator must handle on a regular basis. Upon completion of this course, resellers automatically become Fonality Authorized (AL1) Resellers and earn discounts on trixbox Pro licesenses and support.

September 16-18 , 2008
Los Angeles Convention Center, Los Angeles, CA

What do you get?

• Free trixbox Pro demo kit with Call Center Edition and support
• 10% discount on trixbox Pro licenses
• 10% discount on support
• Aastra SIP phone
• FtOCC Certified polo, tshirt, and hat

During the course, we will cover:

• trixbox CE and Pro installation and administration
• Common troubleshooting issues
• Asterisk® configuration files
• Management tools including FreePBX, HUDlite and more
• Dial plans, call routing
• IP Telephones / Softphones
• The ins and outs of VoIP
• TDM hardware including T1/E1/PRI and basic analog configuration
• Building your VoIP integration business

Who Should Attend?

• Administers of a company's IP PBX
• System integrators and VARs who want to sell IP PBX systems
• Phone system resellers looking to move into the IP PBX market

Course Objectives
At the end of the class you should:

• Become comfortable working within the Linux shell, at least to the
  degree that they can navigate to the appropriate directories and
  edit files with the nano editor.

• Understand the various components of Asterisk which are involved
  in each call (i.e. the channel, the channel configuration, the dial plan,
  the applications, etc.)

• Be able to add a new users to the system (channel entry, extension,
  voice mailbox, etc.) delete users from the system, and alter
  user configurations.

• Be able to configure several common models of SIP phones.

• Be able to create IAX2 or SIP links to service providers.

• Be able to alter basic parameters for Zaptel devices (both FXS and FXO).

• Be able to add DIDs and direct them to users.

• Be able to implement new features (i.e. add MeetMe rooms, a DID for
  DISA, access to voicemail, etc.).

• Be able to build IVR menus with proper loop-prevention, error handling, etc.

• Be able to record prompts for IVR menus, audio text messages, etc.

• Understand the Asterisk ACD (queue/agent) system and be able to
  implement queues.

• Understand the issues with NAT and how that can impact remote users. Understand the strategies which can eliminate these issues.

• Be able to check on system health and well being from the shell/CLI.

• Understand the general security threats which can impact a trixbox system
  and how best to prevent/avoid them. • Understand how call routing works in Asterisk and be able to implement a basic Least Cost Routing structure in
  the Dial Plan.

• Recognize the potential issues related to emergency handling (911/E-911)
  and how best to configure a system to securely handle such calls.

FtOCC Administrator Agenda:

Course Requirements

Questions?
Call 310-861-4300 *8300

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