Track: Service Provider (SP)
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Guide to Understanding Today's Service Provider Market
(SP-01)
Monday - 09/10/07, 9:00-9:45am
VoIP is flourishing. Recent research confirms that over 10.6 million U.S. households are currently using VoIP. Enterprises deploying VoIP are integrating phone systems across multiple locations, making scalability, operational cost savings, and converging voice and data networks key factors in their planning — and the SMB market is primed for new market entrants. Next to basic voice, money-saving long distance/toll bypass is the highest ranked application for VoIP. But what’s next?
In this presentation, attendees will hear from service providers about successes and failures in developing VoIP applications, and will get a glimpse at trends they believe the industry will witness in 2007 and beyond. Conversation will range from the technical challenges to the business implications. This is truly a can’t miss session.
Presented by:
| Joel Maloff
Vice President-Products
GlobalTouch Telecom | | Richard Koch
CEO
RNK Communications | | Micah Singer
CEO
VoIP Logic | | Gary Coben
Director, Hosted Consumer VoIP
deltathree, Inc. | | Charlotte Wolter (Moderator)
Principal
The IP Voice |
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Serve Your Customers Innovative Applications
(SP-02)
Monday - 09/10/07, 10:00-10:45am
Service providers invest heavily in network infrastructure to satisfy the ever-increasing demand for high-bandwidth access to services. But while consumers are spending more on these new services, the revenues do not necessarily flow to the providers of the network infrastructure, to ensure a return on their investment.
A natural business strategy is for network service providers to offer their own revenue generating services. How can operators create a new and broader set of services to generate increased revenue? Architectural approaches such as IMS promise greater flexibility in enabling new services. Examples will be given of innovative new applications that are made possible in IP-based carrier networks. The use of Web Services, an open Internet standards approach, will be discussed as a vehicle for enabling new applications that generate revenues for the carriers. The integration between voice telephony services and enterprise IT services will also be discussed as a revenue opportunity for carriers.
Presented by:
| Sridhar Ramachandran
CTO & Founder
NexTone Communications | | Jeanne Sauer
VP of Field Marketing
Sylantro Sytems | | Jon Arnold (Moderator)
Principal
J Arnold & Associates
View Video Intro | | Anne Merkert
Vice President, Product Marketing
Covad |
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What About Hosted?
(SP-03)
Monday - 09/10/07, 11:00-11:45am
Frost & Sullivan forecasts the hosted IP telephony market in North America to grow from $493.1 million in 2006 to more than $5 billion in 2012. Hosted IPT has been available in the North American marketplace from circa 2000, but service providers have captured only a limited penetration until now.
In this session, the speakers will discuss the economics of selling hosted IP telephony, and the impact of enterprise legacy infrastructure on the hosted IP seat sale. Participants will learn tactics and best practices for growing their market share and revenue more quickly by selling high-value hosted IP seats and leveraging the simplicity and shorter sales cycle of SIP trunking. Attendees will also learn how to successfully remove common customer objections such as cost and business disruption which enterprises often express when considering a VoIP migration.
Presented by:
| Jerry Knight
Chief Technology Officer
AccessLine Communications | | Leigh Fatzinger
Vice President of Marketing
Citel | | Mark DiCamillo
Vice President Marketing and Product Management
Primal Solutions | | Andy Abramson
CEO
Comunicano, Inc. |
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Successfully Managing Next-Gen Networks
(SP-04)
Monday - 09/10/07, 12:30-1:15pm
VoIP is complex and at times seemingly impossible to troubleshoot. This complexity along with the recent growth of IP services has created a difficult business model for service providers to execute. Assuring a good voice over IP services to customers, a combined monitoring and diagnostic strategy is needed.
The industry is finding that traditional tools simply don’t meet the challenges. This session will explore new options available to insure the service provider’s successful delivery of today’s IP services including voice over IP.
Presented by:
| Vin Costello
VP – Americas
Allot Communications | | Robin Plessl
Senior Product Manager Maintenance Services, Services Business Group
Alcatel-Lucent Services Business Group | | Charlotte Wolter (Moderator)
Principal
The IP Voice | | Andy Huckridge
Director, NGN Solution Marketing
Spirent Communications |
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The State of VoIP Peering
(SP-05)
Monday - 09/10/07, 1:30-3:15pm
This session will serve to define the State of VoIP Peering today. The panel of experts will review the state of VoIP Peering as well as offer some history, analogies, and examples of what is happening in the industry to support the claim that voice peering is having a significant impact on the economics of communications. Some topics to be covered will include ENUM, security, as well as the key questions: ‘How far have we come in the last 4 years?’ and ‘Where are we headed?
Presented by:
| Jim Dalton
Chief Executive Officer
TransNexus, Inc. | | Mark DiCamillo
Vice President Marketing and Product Management
Primal Solutions | | Kingsley Hill
VP Strategic Federations
xConnect | | Charles Studt
VP of Product Management & Marketing
IntelePeer | | Hunter Newby
Contributing Editor & Columnist
IP Business & Internet Telephony Magazine |
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Reaching The Consumer Market
(SP-06)
Tuesday - 09/11/07, 8:00-8:45am
Today we see new and established service providers making strategic investments in their networks to better position themselves to withstand the forthcoming market forces that will forever change the telecommunication industry. These crucial investments will allow these providers to be able to introduce the more robust and application-rich VoIP technology, and secondly, to be able to offer higher-margin and more differentiated services that go well beyond basic call termination services. By combining the power and flexibility of VoIP technology and the ease, ubiquity and richness of the web, providers can now provide consumers with a level of empowerment that was just not possible in the circuit-based network.
Attend this session to learn how to take advantage of next-generation services to attract new subscribers and retain existing ones.
Presented by:
| Barry Sher
Vice President Business Development
IVR Technologies, Inc. | | TBA
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Introduction to Security
(SP-07)
Tuesday - 09/11/07, 1:30-2:15pm
Today’s enterprise networks are expected to deliver an increasing amount mission-critical communication applications such as voice, video, data and mobility while at the same time avoiding a negative impact on network optimization. Enterprises demand increased productivity and cost savings, so as more applications run on the LAN and WAN, the stakes get higher. Security challenges from privacy to encryption, to denial of service attack protection become extremely complex. Businesses also demand that their IP communication services be of the same high quality and reliability as their non-IP counterparts. As a result, aspects such as call quality assurance, network and cost optimization, and delivering services through NATs/firewalls become increasingly important for the underlying network.
While high-profile VoIP security breaches and attacks are currently rare (or, at least, rarely reported), there is a strong focus on VoIP security of late. This session will give an overview of current VoIP threats and focus on the business challenges to delivering a satisfying user experience over enterprise networks and explore the technical solutions available to meet those challenges.
Presented by:
| Kevin Mitchell
Director, Solutions Marketing
Acme Packet | | Jose Acosta
Vice President, Business Development
Covergence | | Ken Camp (Moderator)
Speaker - Author - Consultant
IPADAdventures |
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Securing Hosted VoIP
(SP-08)
Tuesday - 09/11/07, 2:30-3:15pm
Often an afterthought, network security — especially as it is impacted by new and emerging VoIP technologies — will be critical to business viability now and in the future. Understanding how VoIP fits into the creation of network security policies and network security plans is imperative. As the world becomes more and more “wired,” clever thieves and others bent on malice will exploit the opportunities that are afforded to them. This presentation will discuss the basics of network security policy and planning and focus on identifying specific attack vectors presented by VoIP.
Presented by:
| Joel Maloff
Vice President-Products
GlobalTouch Telecom |
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Carrier Hotels
(SP-09)
Tuesday - 09/11/07, 3:30-4:15pm
This session will take a look at the Carrier Hotel Landscape of North America (and the World) from a variety of perspectives: What’s new in the world of the Carrier Hotel and Meet Me points; What are some of the prevailing applications, and service types; and what are the limits of physics?
Presented by:
| John Savageau
Managing Director
CRG West | | Hunter Newby
Contributing Editor & Columnist
IP Business & Internet Telephony Magazine |
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Understanding Quality of Experience
(SP-10)
Tuesday - 09/11/07, 4:30-5:15pm
Voice calls are consumers’ primary application and the top revenue-generating service for carriers. Service providers’ performance is essentially measured based on the quality of the call experience. Users are placing a higher priority on the call experience and are growing more likely to switch carriers if quality is poor.
This presentation will examine causes of these quality of experience (QoE) failures, and how the implementation of testing software and silicon hardware in the VoIP customer premise equipment can enable easy diagnosis and resolution of these problems, resulting in lower customer support costs and reduced churn from unhappy customers.
The speakers will also cover the evolution of user perceived value from a traditional quality of services model to a more Internet-like “quality of experience” model. And, how in the “experience economy,” service providers can achieve user loyalty through the delivery of a more compelling experience.
Presented by:
| Mike Lambert
Director of Product Marketing
Ditech | | Rick Bye
Senior Segment Marketing Manager
Legerity, Inc. |
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