Join us September 10-12 in Los Angeles and experience our invaluable
conference sessions yourself!
The Unified Communications industry is in its infancy, which is creating confusion for enterprise customers. What components make up a UC solution? Who offers UC solutions? What UC components does each vendor offer today? What is their product strategy? At ITEXPO, you get answers to all of these questions. You will leave with a clear understanding of what unified communications is all about and what to start thinking about when considering a UC solution.
Track: Unified Communications (tp)
Unified Communications Overview (UC-01)
Monday - 09/10/07, 9:00-9:45am
Unified Communications is the unification of presence, real-time communications (IM, telephony, video and application sharing) and near-real-time communications (e-mail, voicemail, short message services) into a single user experience. UC can provide businesses of all sizes with improved customer service, better return on investment, and a significant competitive advantage. But before IT managers purchase a new communications system, it is important that they explore the variety of ways that companies can use newer unified communications solutions. This session will address how to evaluate, select, implement and take full advantage of unified communications.
Presented by:
Peter Ely Convergence Specialist Nortel
Francois Depayras Vice President of Sales and Marketing Ensim Corporation
Richard Ready Sales Engineer Applied Voice & Speech Technologies, Inc.
Barry Marks (Moderator) Partner IntelliCom Analytics
Things to Consider… Before You Deploy U.C. (UC-02)
Monday - 09/10/07, 10:00-10:45am
The convenience of unified voice and data communications has long been a key convergence benefit, at least in theory. In practice, few users today find themselves operating in a truly unified environment. Solutions that have been cobbled together through acquisitions can be so complex and poorly integrated that they are simply too unwieldy to install, manage, use, and support. This session examines the requirements of practical unified communications, and how to verify that a particular solution meets them.
Presented by:
Jim Burton (Moderator) Co-Founder UC Strategies
Jeff Ridley Director of Product Management ShoreTel
Enterprises, service providers, and other organizations deploying Unified Communications (UC) solutions must deal with a number of operational issues not typically found in either data-only or traditional voice deployments. These risks fall into several areas including regulatory compliance, network architecture, network/performance management, standards and more. Come to this session to hear the expert speakers give their views and to learn some best practices for living with your UC deployment.
Presented by:
Guillaume Le Mener Director in the Office of the CTO InfoVista
Scott C. Forbes, Ph.D. Compliance Manager Law and Corporate Affairs Microsoft
Robert Sparks III Director of Marketing Business Development NetSapiens
Today’s collaboration tools significantly boost productivity, however most users would agree that they are still no substitute for being there “in person.” Early videoconferencing solutions tried to emulate the face-to-face meeting experience, but it’s difficult to find a business executive who doesn’t have a videoconferencing horror story. A new technology, ‘Telepresence,’ promises to deliver the business-class collaboration capabilities required for today’s fast-paced global economy. This session will examine this new technology and where it fits in an overall unified communications strategy.
Extending Security to the U.C. User Community (UC-05)
Monday - 09/10/07, 1:30-2:15pm
As enterprises increasingly deploy UC, they find themselves under increasing pressure to extend networks beyond trusted domains, in order to enable soft clients, WiFi/dual-mode phones, remote IP phones, and Web phones that extend unified communications beyond the enterprise main office. With users less confined to headquarters, enterprise networks are becoming increasingly complex and susceptible to security breaches. This presentation will examine a number of common threats including reconnaissance, Denial of Service (DoS)/Distributed Denial of Service (DDoS), Stealth DoS, spoofing and VoIP spam, in order to explore the best practices methods to secure all VoIP, IM and other IP communication applications from threats that endanger the continued exchange of time-critical, business-sensitive information.
Presented by:
Eric Winsborrow Chief Marketing Officer Sipera Systems
Jeffrey Stern VP, Business Development KoolSpan, Inc.
Kevin Corson Founder & CEO High-Tech Broadcasting Network (HBN Inc.)
Dominic Chorafakis Senior Product Manager BorderWare Technologies Inc.
Ken Camp (Moderator) Speaker - Author - Consultant IPADAdventures
Unified and Good to Go.. A Look at Mobility (UC-06)
Monday - 09/10/07, 2:30-3:15pm
Mobile Unified Communications (UC) extends the functionality of enterprise IP PBXs and related services such as Presence, IM, Corporate Directory and Conferencing to a variety of smart phones and dual-mode devices over WiFi/Cellular networks. This “enterprise communications everywhere” approach gives users the ability to tailor, control and manage calls, messages, and information from any location at any time. For enterprises and IP professionals, mobile UC optimizes business communication, saves money and increases productivity.
Increasingly, mobility means access to a wide range of applications that go beyond communications, to deliver insight and awareness into a business’ daily operations. Mobility means delivering the best business experience possible anytime, anywhere, across any network. This presentation will discuss the next-generation of mobility applications such as UC, asset tracking and logistics, supply chain management, sales force automation and point of sale/care, etc… and how they are helping organizations to improve productivity, increase revenue and provide an enhanced customer experience.
Presented by:
Sudeep Gupta Sr. Product Manager, Mobile UC Cisco
David Hattey President & CEO FirstHand Technologies
As businesses are becoming more mobile and distributed, the need to become more available, more productive, and more customer-centric has also magnified. Legacy premise bound devices such as telephones, fax machines, and mail addresses have given way to cell phones, e-mail and mobile computing devices. People today want the ability to reach everyone, anywhere, anytime, from any network, device or application they choose. A unified communications offering can leverage hosted voice while running desktop software, affording businesses a certain level of flexibility. Offered in a hosted model, UC solutions can help SMBs get a premium bundle of hosted, productivity enhancing business communication software and services at a compelling price point, enabling a higher level of communication and efficiency. Come to this session to learn the benefits that these types of solutions can offer at both the service provider and business level.
Presented by:
Jeanne Sauer VP of Field Marketing Sylantro Sytems
Walter A. Snell President and CEO, Founder Pandora Networks
Panel Discussion: Streamline and Integrate Your Business Processes (UC-08)
Tuesday - 09/11/07, 1:30-3:15pm
Companies are under pressure to improve the speed and efficiency of their business processes. Although there has been much focus on improving worker productivity and on making systems communicate efficiently with each other, there has been little focus on improving processes that require significant human interaction. With the combination of IP Telephony and Web services, organizations can now quickly and efficiently embed real-time interactive communication services into a range of internal business processes to enhance collaboration, quicken decision-making and improve productivity.
The panelists will explore the technical requirements needed for SOA, such as interoperability with other applications and processes, reliability, redundancy and security. The speakers will also provide real-world examples of how businesses can effectively use this dynamic to improve their business processes.
Presented by:
Becky Davis
Siemens Communications, Inc.
Ernie Wallerstein President Zeacom
Nicholas Branstator General Manager VoodooLabs
Mark Ericson Director, Technology & Product Strategy Bluenote Networks
Cary Tengler Director of Partner Development Level 3 Communications
Rick Ringel
Mitel
Barry Marks (Moderator) Partner IntelliCom Analytics
Despite the repeated predictions of its demise, fax continues to be a core communications technology for a wide range of businesses. Legal, real estate and medical businesses still rely heavily on the easy to use transmission of documents that fax provides. The pure simplicity of inserting a page, entering a phone number and pressing START is hard to beat. At the same time, the concept of “paperless” offices that transmit, receive and store legal, technical or hand-written documents is on the rise. The introduction of unified communications has given the technology new life, but also led to a number of challenges in compatibility and reliability. By attending this session, you will learn to recognize these difficult challenges and a number of solutions that will enable fax in unified communications applications.
Presented by:
Brian Keep Marketing Director FaxBack
Alan Percy Director of Business Development AudioCodes
Sharone Ben-Levi VP of Marketing for Enterprise Enhanced Services AudioCodes
In this session, the presenters will discuss current trends and focus on future directions for unified communications. UC has generated a lot of hype to date, but not a lot of customer installations so far. The speakers will separate the hype from the reality and show how unified communications is about to become not only the “killer app,” but a true business necessity. Future directions to enhance collaboration, communications, and mobility for your workforce will be discussed, as well as how these solutions work together to reduce the latency in human communications.
Presented by:
Lou Guercia CEO Web Dialogs
Becky Davis
Siemens Communications, Inc.
Alec Saunders CEO iotum
Gary Kim (Moderator) Editor-in-Chief IP Business
Stan Little Senior Vice President - Marketing and Business Development IP Unity Glenayre
