Why Attend Social CRM Expo?
Is there any of us who hasn’t been on or used the likes of Facebook, LinkedIn, MySpace, TripAdvisor and Twitter? Haven’t we all used these social media sites such as to gather what others have said about products and services, to comment on them, to make business contacts and to find out more about potential new hires?
There’s a reason why social media is so popular and that is because we are social creatures. We rely on each other for new information, taking what we’ve gathered from others and integrate that knowledge both facts and assessments into our own experiences, learning and insights, from which we make decisions. And in turn each of us passes this information on to others.
Social media has evolved into the social channel. And TMC is offering insights on the social channel along with those on live agent and automated channels at an exciting new event at ITEXPO West, Social CRM Expo September 13-15, 2011 in Austin, TX. Our goal is to help you learn how to effectively use the social channel, in conjunction with the others to make your organization even more successful…by enabling you to have a more complete view and understanding of your customers to boost retention, sales and results.
Here is a just sample of the topics that will be covered at the Social CRM EXPO:
- Why The Social Channel
- Social Channel Applications
- Social Challenges
- Integrating Social With Other Channels
- Enabling At-Home Agents
- Automating Customer Interactions
ITEXPO West 2011 provides the ideal opportunity for social connections via face-to-face networking. You will meet hundreds of other attendees, many of whom are facing the same challenges as yourself, from whom you can learn from and they in turn from you. You will also have personal access to the most innovative exhibitors and their expert teams at any trade show anywhere. They can help you find the best products and services to meet your needs.
Firms that master customer service, support, sales and collections are those that will prosper. Learning about the right solutions at ITEXPO West 2011 is the key.