INTERNET TELEPHONY Conference & EXPO, Day 3

Friday, February 13 2004

8:15am - 9:00am	Leading Market Drivers for Cable Telephony	IP CONTACT CENTER SHOOTOUT	Leveraging WiFi for Voice
9:15am - 10:00am	An Introduction to Cable Telephony: Standards and Technology	IP CONTACT CENTER SHOOTOUT	WiFi Market Overview
Visit The Exhibit Hall - 10:00 AM - 1:00 PM
Dedicated Exhibit Hall Time - 10:00 AM - 11:30 AM
Conference Luncheon - 11:30 PM
1230pm - 1:15pm	Network Necessities: Upgrading for Voice – A Service Provider Roadmap and Checklist	The Web Connected Contact Center	Securing Your Wireless LAN
1:30pm - 2:15pm	Rolling Out Services: Effective Launch Strategies	Building the Next-Generation Contact Center	Dual Network Phones: Hype or Reality?
2:30pm - 3:15pm	Coax Success: Cable Telephony Success Stories	Building the Next-Generation Contact Center	Selecting and Deploying Enterprise WiFi Telephony Solutions