ITEXPO East 2010 - Communications Conference

January 20-22, 2010 Miami Beach Convention Center, Miami, FL
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Wednesday, January 20, 2010

Thomas Howe, CEO, Light and Electric, will be moderating the sessions.

Introduction to Voice Mashups

9:00 am

Speakers: Jason Goecke, VP Innovation, Voxeo
Alec Saunders, CEO, iotum

An introduction to the concept and architecture of using voice as part of modern web-based applications. Concrete voice mashup examples will be demonstrated, along with the business cases that support them.

Communications Enabled Business Process Fundamentals

10:00 am

Jack Rynes, COO, Jaduka
Patrick Murphy, VP Business Development North America, VoiceSage
Moshe Yudkowsky, President, Disaggregate

New methods of communication -- Twitter, instant messaging, geo-location tags, and whatever comes next week -- affect how you communicate with your customers, how you structure your internal business processes, and demand new technical and business relationships with your service providers. We'll discuss the fundamentals of communications and business processes, how to improve them, and what techniques to use.

Vertical CEBP

11:00 am

Irv Shapiro, CEO, Ifbyphone
Patrick Murphy, VP Business Development North America, VoiceSage
Jack Rynes, COO, Jaduka

This session presents CEBP techniques for the financial, logistics, debt collection
and health care fields.

Cloud Telephony for the Enterprise

12:00 pm

Troy Davis, CEO, Cloudvox
Dan York, Director of Emerging Communication Technology, Voxeo
Evan Cooke, Co-Founder and CTO, Twilio

This session discusses tradeoffs in deploying communications applications behind the firewall, with a hosted partner or through elastic mechanisms such as Amazon’s EC2.

Unified Communications vs. CEBP: A lively debate?

1:45 pm

Dan Miller, Senior Analyst, Opus Research
Don Van Doren, co-Founder and Principal, UniComm Consulting

Unified communications and CEBP stand in stark contrast. This session features a lively discussion between unified communications and CEBP experts, explaining the differences and similarities not obvious at the surface.


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