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Dates and Times

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Enabling SIP SIMPLE Presence for Call Centers and beyond
(DA2-06)

Tuesday - 02/03/09,  8:30-9:15am

* Enabling Instant Messaging and Presence using SIP SIMPLE

* Rich presence concepts explained

* Increase efficiency at the work place with IM and Presence

* Expand real-time communication possibilities between enterprises

* Integration possibilities of OpenSIPS/OpenXCAP presence server with Asterisk

Presented by:

Andrian Georgescu
Founder and CEO
AG Projects

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Halt! Who goes there? Website identity management and authentication using Asterisk
(DA2-07)

Tuesday - 02/03/09,  1:00-1:45pm

Fraud is a problem. It can be either a small annoyance or a huge issue. You can place simple, inexpensive calls to your customers for real-time identity verification. We will discuss using Asterisk to solve common problems and demonstrate solutions to replace CAPTCHA in registrations and multi-factor login authentication.

Presented by:

Clinton James
CIO
CallOne.com

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Virtualizing Asterisk
(DA2-08)

Tuesday - 02/03/09,  2:00-2:45pm

Asterisk is considered a highly intensive I/O application, usually not associated with VM based environments. The presentation will explore the various possibilities of utilizing Asterisk within a VM based environment, how it can be utilized and also various tests that had been conducted with popular Asterisk Open Source packages and an implementation of a high-speed dialer framework - capable of operating in a VM environment.

Presented by:

Nir Simionovich
CEO
Humbug Labs / Greenfield Technologies Ltd

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Multi-Site Open Source Call Center Deployment: A European Case Study
(DA2-09)

Tuesday - 02/03/09,  3:00-3:45pm

This presentation will go over the development, assembly and management of a multi-site call center system for an Italian company that handles call center operations for clients in many different industries, from utilities to sales and customer service. The presentation will go over in detail the hardware, network topology and software used in this project as well as the obstacles that had to be overcome before the system went live.

Presented by:

Matt Florell
President
ViciDial Group

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Reduce Costs and Gain a Competitive Advantage with Open Source Based Call Centers
(DA2-10)

Tuesday - 02/03/09,  4:00-4:45pm

Attendees to this session will enjoy a lively discussion about leveraging Open Source in the contact center environment. If you are looking to deploy an open source solution in your contact center, you probably have questions. How will this help me save money? What’s the ROI? What are the differences between systems? Can I deploy open source and still grow my business? Is open source a viable solution for the contact center?

Come to this panel discussion, led by seasoned open source and telecom industry veterans and get the answers you seek to the questions that you have.

Presented by:

Annette Miller
Worldwide Cloud Development Executive - Global Business Partners
IBM
Craig McCue
Worldwide Director of Sales
OrecX
James Castillo
Chief Information Security Officer
Data Privacy International Inc
Matthew Nickasch
IP Communications Consultant and Analyst

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IP Communications News:

TMC Now Accepting Applications for the 2015 MVP Quality Award
11/21/2014 10:09:46 AM
Research and Markets: Mobile and Alternative Payments in the U.S., 2014-2017
11/20/2014 1:01:38 PM
Holiday Commerce Study Reveals Online Shoppers Would Spend More If Brands Proactively Engage
11/20/2014 9:32:12 AM
Grandstream Announces Innovative Network Video Recorder (NVR)
11/20/2014 8:31:37 AM
2014 Unified Communications TMC Labs Innovation Award Winners Announced
11/19/2014 11:03:11 AM
Vee24 First to Offer Live Voice and Video Together on Mobile Browsers
11/19/2014 9:32:04 AM
Extension Healthcare and Owensboro Health to Present Case Study at Clinical Alarm Safety Symposium
11/18/2014 11:31:46 AM
Research and Markets: Global Rich Communications Services Market 2014-2019 - MNO Services, & Infrastructure Service Providers by Deployment Analysis of the $5.7 Billion Industry
11/18/2014 8:01:53 AM
Research and Markets: Global Mobile Unified Communications and Collaboration Market Outlook, 2019 - Solutions & Deployment Type Analysis of the $17 Billion Market
11/17/2014 9:32:13 AM
Sonus Networks and Westcon Group to Make Enablement and Security of Real-Time Communications Easily Accessible to U.S. Government
11/17/2014 9:31:39 AM
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