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Dates and Times

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Enabling SIP SIMPLE Presence for Call Centers and beyond
(DA2-06)

Tuesday - 02/03/09,  8:30-9:15am

* Enabling Instant Messaging and Presence using SIP SIMPLE

* Rich presence concepts explained

* Increase efficiency at the work place with IM and Presence

* Expand real-time communication possibilities between enterprises

* Integration possibilities of OpenSIPS/OpenXCAP presence server with Asterisk

Presented by:

Andrian Georgescu
Founder and CEO
AG Projects

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Halt! Who goes there? Website identity management and authentication using Asterisk
(DA2-07)

Tuesday - 02/03/09,  1:00-1:45pm

Fraud is a problem. It can be either a small annoyance or a huge issue. You can place simple, inexpensive calls to your customers for real-time identity verification. We will discuss using Asterisk to solve common problems and demonstrate solutions to replace CAPTCHA in registrations and multi-factor login authentication.

Presented by:

Clinton James
CIO
CallOne.com

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Virtualizing Asterisk
(DA2-08)

Tuesday - 02/03/09,  2:00-2:45pm

Asterisk is considered a highly intensive I/O application, usually not associated with VM based environments. The presentation will explore the various possibilities of utilizing Asterisk within a VM based environment, how it can be utilized and also various tests that had been conducted with popular Asterisk Open Source packages and an implementation of a high-speed dialer framework - capable of operating in a VM environment.

Presented by:

Nir Simionovich
CEO
Humbug Labs / Greenfield Technologies Ltd

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Multi-Site Open Source Call Center Deployment: A European Case Study
(DA2-09)

Tuesday - 02/03/09,  3:00-3:45pm

This presentation will go over the development, assembly and management of a multi-site call center system for an Italian company that handles call center operations for clients in many different industries, from utilities to sales and customer service. The presentation will go over in detail the hardware, network topology and software used in this project as well as the obstacles that had to be overcome before the system went live.

Presented by:

Matt Florell
President
ViciDial Group

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Reduce Costs and Gain a Competitive Advantage with Open Source Based Call Centers
(DA2-10)

Tuesday - 02/03/09,  4:00-4:45pm

Attendees to this session will enjoy a lively discussion about leveraging Open Source in the contact center environment. If you are looking to deploy an open source solution in your contact center, you probably have questions. How will this help me save money? What’s the ROI? What are the differences between systems? Can I deploy open source and still grow my business? Is open source a viable solution for the contact center?

Come to this panel discussion, led by seasoned open source and telecom industry veterans and get the answers you seek to the questions that you have.

Presented by:

Annette Miller
Worldwide Cloud Development Executive - Global Business Partners
IBM
Craig McCue
Worldwide Director of Sales
OrecX
James Castillo
Chief Information Security Officer
Data Privacy International Inc
Matthew Nickasch
IP Communications Consultant and Analyst

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IP Communications News:

Wireless Logic Announces the Acquisition of SimService
7/3/2015 6:49:25 AM
3CX WebMeeting Goes WebRTC and Raises Bar on Video Conferencing
7/2/2015 11:09:48 AM
Alcatel-Lucent to advance China Mobile and China Unicom's move to the cloud with ultra-broadband access, IP networking and NFV technology
7/2/2015 9:24:53 AM
Industrial Internet Market Report 2015-2025 : The Future for Machine to Machine (M2M), Smart Connected Devices, Big Data Analytics & Internet of Things (IoT)
7/1/2015 7:22:20 PM
Global Digital Economy - The Crucial Role of E-Health, E-Government and E-Education
7/1/2015 6:01:44 PM
Tangoe Announces Appointment of New Chief Revenue Officer
7/1/2015 4:35:37 PM
IoT Evolution Expo Announces Certification Series
7/1/2015 4:35:35 PM
Altera Joins OPNFV Open Source Platform to Bring the Value of FPGAs to Network Function Virtualization
7/1/2015 4:04:34 PM
Bluetooth SIG Appoints ARM, Broadcom and Plantronics to Board of Directors
7/1/2015 12:35:25 PM
MTN y ZTE presentan plataforma para comunicaciones de máquina a máquina e Internet de las cosas
7/1/2015 11:35:35 AM
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