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Dates and Times

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Enabling SIP SIMPLE Presence for Call Centers and beyond
(DA2-06)

Tuesday - 02/03/09,  8:30-9:15am

* Enabling Instant Messaging and Presence using SIP SIMPLE

* Rich presence concepts explained

* Increase efficiency at the work place with IM and Presence

* Expand real-time communication possibilities between enterprises

* Integration possibilities of OpenSIPS/OpenXCAP presence server with Asterisk

Presented by:

Andrian Georgescu
Founder and CEO
AG Projects

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Halt! Who goes there? Website identity management and authentication using Asterisk
(DA2-07)

Tuesday - 02/03/09,  1:00-1:45pm

Fraud is a problem. It can be either a small annoyance or a huge issue. You can place simple, inexpensive calls to your customers for real-time identity verification. We will discuss using Asterisk to solve common problems and demonstrate solutions to replace CAPTCHA in registrations and multi-factor login authentication.

Presented by:

Clinton James
CIO
CallOne.com

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Virtualizing Asterisk
(DA2-08)

Tuesday - 02/03/09,  2:00-2:45pm

Asterisk is considered a highly intensive I/O application, usually not associated with VM based environments. The presentation will explore the various possibilities of utilizing Asterisk within a VM based environment, how it can be utilized and also various tests that had been conducted with popular Asterisk Open Source packages and an implementation of a high-speed dialer framework - capable of operating in a VM environment.

Presented by:

Nir Simionovich
CEO
Humbug Labs / Greenfield Technologies Ltd

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Multi-Site Open Source Call Center Deployment: A European Case Study
(DA2-09)

Tuesday - 02/03/09,  3:00-3:45pm

This presentation will go over the development, assembly and management of a multi-site call center system for an Italian company that handles call center operations for clients in many different industries, from utilities to sales and customer service. The presentation will go over in detail the hardware, network topology and software used in this project as well as the obstacles that had to be overcome before the system went live.

Presented by:

Matt Florell
President
ViciDial Group

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Reduce Costs and Gain a Competitive Advantage with Open Source Based Call Centers
(DA2-10)

Tuesday - 02/03/09,  4:00-4:45pm

Attendees to this session will enjoy a lively discussion about leveraging Open Source in the contact center environment. If you are looking to deploy an open source solution in your contact center, you probably have questions. How will this help me save money? What’s the ROI? What are the differences between systems? Can I deploy open source and still grow my business? Is open source a viable solution for the contact center?

Come to this panel discussion, led by seasoned open source and telecom industry veterans and get the answers you seek to the questions that you have.

Presented by:

Annette Miller
Worldwide Cloud Development Executive - Global Business Partners
IBM
Craig McCue
Worldwide Director of Sales
OrecX
James Castillo
Chief Information Security Officer
Data Privacy International Inc
Matthew Nickasch
IP Communications Consultant and Analyst

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IP Communications News:

GENBAND Demonstrates Powerful Unified Communications, Platform-as-a-Service and MSO Carrier Wi-Fi Capabilities at SCTE Cable-Tec Expo
9/18/2014 8:37:46 AM
CounterPath Announces Availability of Stretto Platform and its Commercial Service Launch by Major US Operator
9/18/2014 8:08:01 AM
Research and Markets: Broadband Internet Market in India 2014
9/18/2014 6:07:38 AM
Broadband Internet Market in India 2014
9/18/2014 4:30:48 AM
Introducing the All-New Fire HD-The Most Powerful Tablet Under $100
9/17/2014 9:37:39 PM
TMC Announces 2014 Channel Program Excellence Award Results
9/17/2014 9:36:52 AM
CounterPath Announces Availability of Stretto Platform(TM) and its Commercial Service Launch by Major US Operator
9/17/2014 8:29:02 AM
BigMarker Advances the First Full-Featured No-Download Web Conferencing Platform, Scaling to 100 Attendees With 9-Way Video Conferencing
9/17/2014 7:59:30 AM
TIM Brasil delivers great network performance at global football event; Nokia Networks provides mass event features to handle mega event, successfully manages 1TB in data traffic and approximately 21,000 hours of voice calls
9/17/2014 7:02:21 AM
CounterPath Reports First Quarter Fiscal 2015 Financial Results
9/17/2014 6:39:00 AM
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