Track: Digium|Asterisk World - Contact Center (DA2)
Enabling SIP SIMPLE Presence for Call Centers and beyond
|Tuesday - 02/03/09, 8:30-9:15am|
* Enabling Instant Messaging and Presence using SIP SIMPLE
* Rich presence concepts explained
* Increase efficiency at the work place with IM and Presence
* Expand real-time communication possibilities between enterprises
* Integration possibilities of OpenSIPS/OpenXCAP presence server with Asterisk
Founder and CEO
Halt! Who goes there? Website identity management and authentication using Asterisk
|Tuesday - 02/03/09, 1:00-1:45pm|
Fraud is a problem. It can be either a small annoyance or a huge issue.
You can place simple, inexpensive calls to your customers for real-time
identity verification. We will discuss using Asterisk to solve common
problems and demonstrate solutions to replace CAPTCHA in registrations
and multi-factor login authentication.
|Tuesday - 02/03/09, 2:00-2:45pm|
Asterisk is considered a highly intensive I/O application, usually not associated with VM based environments. The presentation will explore the various possibilities of utilizing Asterisk within a VM based environment, how it can be utilized and also various tests that had been conducted with popular Asterisk Open Source packages and an implementation of a high-speed dialer framework - capable of operating in a VM environment.
Humbug Labs / Greenfield Technologies Ltd
Multi-Site Open Source Call Center Deployment: A European Case Study
|Tuesday - 02/03/09, 3:00-3:45pm|
This presentation will go over the development, assembly and management of a multi-site call center system for an Italian company that handles call center operations for clients in many different industries, from utilities to sales and customer service. The presentation will go over in detail the hardware, network topology and software used in this project as well as the obstacles that had to be overcome before the system went live.
Reduce Costs and Gain a Competitive Advantage with Open Source Based Call Centers
|Tuesday - 02/03/09, 4:00-4:45pm|
Attendees to this session will enjoy a lively discussion about leveraging Open Source in the contact center environment. If you are looking to deploy an open source solution in your contact center, you probably have questions. How will this help me save money? What’s the ROI? What are the differences between systems? Can I deploy open source and still grow my business? Is open source a viable solution for the contact center?
Come to this panel discussion, led by seasoned open source and telecom industry veterans and get the answers you seek to the questions that you have.
VP, Product Management
Worldwide Director of Sales
Chief Information Security Officer
Data Privacy International Inc
IP Communications Consultant and Analyst