FtOCC Administrator is a three-day course designed to teach the basics of trixboxï¿½ installation and administration. FtOCC Admin is a great opportunity to roll up your sleeves and learn the ins and outs of trixbox Pro and CE. This course is designed for those who wish to install trixbox systems for their company or their clients, people who will have to maintain a trixbox installation, or users who are relatively new to trixbox and who want a better understanding of its capabilities. FtOCC Admin focuses on the core operations that an administrator must handle on a regular basis. Upon completion of this course, resellers automatically become Fonality Authorized (AL1) Resellers and earn discounts on trixbox Pro licesenses and support.
January 23-25, 2008
Miami Beach Convention Center, Miami Beach, FL
What do you get?
Free trixbox Pro demo kit with Call Center Edition and support
10% discount on trixbox Pro licenses
10% discount on support
Aastra SIP phone
FtOCC Certified polo, tshirt, and hat
During the course, we will cover:
trixbox CE and Pro installation and administration
Common troubleshooting issues
Asterisk® configuration files
Management tools including FreePBX, HUDlite and more
Dial plans, call routing
IP Telephones / Softphones
The ins and outs of VoIP
TDM hardware including T1/E1/PRI and basic analog configuration
Building your VoIP integration business
Who Should Attend?
Administers of a company's IP PBX
System integrators and VARs who want to sell IP PBX systems
Phone system resellers looking to move into the IP PBX market
Course Objectives At the end of the class you should:
Become comfortable working within the Linux shell, at least to the
degree that they can navigate to the appropriate directories and
edit files with the nano editor.
Understand the various components of Asterisk which are involved
in each call (i.e. the channel, the channel configuration, the dial plan,
the applications, etc.)
Be able to add a new users to the system (channel entry, extension,
voice mailbox, etc.) delete users from the system, and alter
Be able to configure several common models of SIP phones.
Be able to create IAX2 or SIP links to service providers.
Be able to alter basic parameters for Zaptel devices (both FXS and FXO).
Be able to add DIDs and direct them to users.
Be able to implement new features (i.e. add MeetMe rooms, a DID for
DISA, access to voicemail, etc.).
Be able to build IVR menus with proper loop-prevention, error handling, etc.
Be able to record prompts for IVR menus, audio text messages, etc.
Understand the Asterisk ACD (queue/agent) system and be able to
Understand the issues with NAT and how that can impact remote users. Understand the strategies which can eliminate these issues.
Be able to check on system health and well being from the shell/CLI.
Understand the general security threats which can impact a trixbox system
and how best to prevent/avoid them.
• Understand how call routing works in Asterisk and be able to implement a basic Least Cost Routing structure in
the Dial Plan.
Recognize the potential issues related to emergency handling (911/E-911)
and how best to configure a system to securely handle such calls.
FtOCC Administrator Agenda:
Day 1: January 23, 2007 - trixbox CE Basics
Core trixbox Components
Extension & Phone Setup
Lines, Trunks, and Channels
Ring Groups, Queues, Time Conditions
Call Routing (Outgoing Calls, Incoming Calls) trixbox Partner Presentations
Day 2: January 24, 2007 - Advanced Setup
Other Common PBX Functions
Bulk Phone Provisioning
Basic Linux Troubleshooting
Additional FreePBX Functions
trixbox Partner Presentations
Day 3: January 25, 2007 - trixbox Pro
trixbox Pro Features trixbox Pro Configuration
trixbox Pro Extensions/Devices/Trunks
trixbox Pro IVR
Advanced Call Flow
Presentation of Certificates