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Call Centers - What and where are they?
(VP-01)

Thursday - 01/24/08,  1:15-2:00pm

Nature of Call Center Market

- How many call centers in the USA/North America?
- What are the major call center applications (credit card, airlines, etc)
- How many people employed?
- What they do? Inbound? Outbound?
- Average call volumes
- DID/DOD Volumes, Cost - How active is a person? stats, ratio, % of utilization

Presented by:

Hunter Newby
Contributing Editor & Columnist
IP Business & Internet Telephony Magazine
Shrihari Pandit
President & CEO
Stealth Comunications

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Technology Architectures of Call Centers
(VP-02)

Thursday - 01/24/08,  2:15-3:00pm

Current Implementation

- The current local loop/TDM PBX environment
- High cost per minute
- Rigid loop contacts
- Provisioning times
- MTTR issues
- Lack of DR plan / capability

New Implementation Model

- The Physical Layer
- How Carrier Hotels assist in Disaster Recovery Events
- The Transport Layer
- Connectivity - blood supply of call centers
- Reduction of circuit costs
- The Application Layer
- Why move to Open Source/VoIP and Peering?
- Features, Functionalilty, security
- Stengths, Weaknesses

Presented by:

Hunter Newby
Contributing Editor & Columnist
IP Business & Internet Telephony Magazine
Shrihari Pandit
President & CEO
Stealth Comunications

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The Call Center Utility & Peering Grid
(VP-03)

Wednesday - 01/23/08,  3:15-4:00pm

People are Processors

- Under-utilized processing power
- Common standard interface (GUI) and data registry
- The Network that makes it happen
- Specifics on instrastructure and architecture
- Peering aspect
- Peering with Call Centers (Call Center Grids)

Presented by:

Hunter Newby
Contributing Editor & Columnist
IP Business & Internet Telephony Magazine
Shrihari Pandit
President & CEO
Stealth Comunications

Check Other Sessions
Register Now

 
 

IP Communications News:

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SMARTRG's SMART/OS™ Enables Seamless Connectivity between Ultra-Broadband Services and the Connected Home
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Huawei Launches End-to-End NB-IoT Solution at Mobile World Congress Shanghai 2016
6/30/2016 7:21:57 AM
Sequans Announces Conference Call to Review Second Quarter 2016 Results
6/30/2016 6:37:34 AM
Vodafone Launches MachineLink 4G Developed by NetComm Wireless
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WebRTC Leader Temasys Deepens Management Team as It Expands Into Silicon Valley
6/29/2016 1:36:53 PM
Un nuevo informe de la GSMA predice que el mercado de IoT de China superará las mil millones de conexiones para el 2020, respaldadas por un mercado de bajo consumo de energía y largo alcance
6/29/2016 10:37:48 AM
BLU Products Announces The R1 HD, Unleashing the Rebel In You, The Best Affordable Smartphone In The Market Today
6/29/2016 9:18:55 AM
Altair CAT-1 Chipset Powers AT&T-Certified Wistron NeWeb (WNC) Module, Offering Upgradability to CAT-M1
6/29/2016 9:00:55 AM
Un estudio económico reciente de la GSMA sobre telefonía móvil indica que Asia Pacífico agregará 600 millones de nuevos abonados a la telefonía móvil para el 2020
6/29/2016 8:38:23 AM
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