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Call Centers - What and where are they?
(VP-01)

Thursday - 01/24/08,  1:15-2:00pm

Nature of Call Center Market

- How many call centers in the USA/North America?
- What are the major call center applications (credit card, airlines, etc)
- How many people employed?
- What they do? Inbound? Outbound?
- Average call volumes
- DID/DOD Volumes, Cost - How active is a person? stats, ratio, % of utilization

Presented by:

Hunter Newby
Contributing Editor & Columnist
IP Business & Internet Telephony Magazine
Shrihari Pandit
President & CEO
Stealth Comunications

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Technology Architectures of Call Centers
(VP-02)

Thursday - 01/24/08,  2:15-3:00pm

Current Implementation

- The current local loop/TDM PBX environment
- High cost per minute
- Rigid loop contacts
- Provisioning times
- MTTR issues
- Lack of DR plan / capability

New Implementation Model

- The Physical Layer
- How Carrier Hotels assist in Disaster Recovery Events
- The Transport Layer
- Connectivity - blood supply of call centers
- Reduction of circuit costs
- The Application Layer
- Why move to Open Source/VoIP and Peering?
- Features, Functionalilty, security
- Stengths, Weaknesses

Presented by:

Hunter Newby
Contributing Editor & Columnist
IP Business & Internet Telephony Magazine
Shrihari Pandit
President & CEO
Stealth Comunications

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The Call Center Utility & Peering Grid
(VP-03)

Wednesday - 01/23/08,  3:15-4:00pm

People are Processors

- Under-utilized processing power
- Common standard interface (GUI) and data registry
- The Network that makes it happen
- Specifics on instrastructure and architecture
- Peering aspect
- Peering with Call Centers (Call Center Grids)

Presented by:

Hunter Newby
Contributing Editor & Columnist
IP Business & Internet Telephony Magazine
Shrihari Pandit
President & CEO
Stealth Comunications

Check Other Sessions
Register Now

 
 

IP Communications News:

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Global LTE Base Station Market to Grow at a CAGR of 17% by 2021 - Increasing Demand for Network Capacity to Access Connected Services - Research and Markets
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IDC: Inspur's InCloudRack is the Ideal Choice for Users' Smooth Transformation to Cloud
3/22/2017 12:00:25 PM
LTE Base Station Market Growing at a CAGR of 17.01% During 2017 to 2021 - ReportsnReports
3/22/2017 12:00:24 PM
Kepler and Iristel Partner for M2M Services
3/22/2017 10:00:29 AM
AudioCodes Announces Authorization of Additional Share Repurchase Program
3/22/2017 9:25:32 AM
Huawei Unveils All-Cloud Network Architecture
3/22/2017 9:12:55 AM
ECI® to Demonstrate New Packet Capabilities at MPLS + SDN + NFV World Congress in Paris
3/22/2017 8:30:29 AM
Tier 1 APAC CSP Selects Redknee for Multi-Million Dollar Upgrade as Demand for 4G Services Grows
3/22/2017 7:00:30 AM
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