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Call Centers - What and where are they?
(VP-01)

Thursday - 01/24/08,  1:15-2:00pm

Nature of Call Center Market

- How many call centers in the USA/North America?
- What are the major call center applications (credit card, airlines, etc)
- How many people employed?
- What they do? Inbound? Outbound?
- Average call volumes
- DID/DOD Volumes, Cost - How active is a person? stats, ratio, % of utilization

Presented by:

Hunter Newby
Contributing Editor & Columnist
IP Business & Internet Telephony Magazine
Shrihari Pandit
President & CEO
Stealth Comunications

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Technology Architectures of Call Centers
(VP-02)

Thursday - 01/24/08,  2:15-3:00pm

Current Implementation

- The current local loop/TDM PBX environment
- High cost per minute
- Rigid loop contacts
- Provisioning times
- MTTR issues
- Lack of DR plan / capability

New Implementation Model

- The Physical Layer
- How Carrier Hotels assist in Disaster Recovery Events
- The Transport Layer
- Connectivity - blood supply of call centers
- Reduction of circuit costs
- The Application Layer
- Why move to Open Source/VoIP and Peering?
- Features, Functionalilty, security
- Stengths, Weaknesses

Presented by:

Hunter Newby
Contributing Editor & Columnist
IP Business & Internet Telephony Magazine
Shrihari Pandit
President & CEO
Stealth Comunications

Check Other Sessions
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The Call Center Utility & Peering Grid
(VP-03)

Wednesday - 01/23/08,  3:15-4:00pm

People are Processors

- Under-utilized processing power
- Common standard interface (GUI) and data registry
- The Network that makes it happen
- Specifics on instrastructure and architecture
- Peering aspect
- Peering with Call Centers (Call Center Grids)

Presented by:

Hunter Newby
Contributing Editor & Columnist
IP Business & Internet Telephony Magazine
Shrihari Pandit
President & CEO
Stealth Comunications

Check Other Sessions
Register Now

 
 

IP Communications News:

Industrial IoT and 5G Market Report: Emerging Technologies, Solutions, Market Outlook and Forecasts to 2025 - Research and Markets
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Global Managed Security Service Industry
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Global Smart Factory Solution Industry
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Rising Adoption of Digital Map by Mobile Device Manufacturers will Aid to the Growth of the Global Digital Map Market until 2020, declares Technavio
8/25/2016 3:36:35 PM
IoT Sensors Market Worth USD 38.41 Billion by 2022 - Increasing Demand from Automotive, Industrial & Healthcare Sectors - Research and Markets
8/25/2016 2:36:44 PM
IoT Sensors Market Worth USD 38.41 Billion by 2022 - Driven by Supportive Government Initiatives - Research and Markets
8/25/2016 12:10:26 PM
ABI Research Forecasts Strong Growth for Diameter Signaling with LTE Uptake
8/25/2016 11:15:29 AM
Automotive IoT Market Worth USD 82.79 Billion by 2022 - Increased Demand For Infotainment & Navigation Services in APAC - Research and Markets
8/25/2016 11:10:25 AM
Combined Market for SIP Trunking Services in North America, Europe, and Asia Pacific Expected to Reach US$ 20.70 Bn by 2024: Transparency Market Research
8/25/2016 10:30:26 AM
ROTH Capital Partners to Host Datacenter Technology Corporate Access Day in San Francisco, Calif. on September 7, 2016
8/25/2016 9:36:41 AM
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