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Call Centers - What and where are they?
(VP-01)

Thursday - 01/24/08,  1:15-2:00pm

Nature of Call Center Market

- How many call centers in the USA/North America?
- What are the major call center applications (credit card, airlines, etc)
- How many people employed?
- What they do? Inbound? Outbound?
- Average call volumes
- DID/DOD Volumes, Cost - How active is a person? stats, ratio, % of utilization

Presented by:

Hunter Newby
Contributing Editor & Columnist
IP Business & Internet Telephony Magazine
Shrihari Pandit
President & CEO
Stealth Comunications

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Technology Architectures of Call Centers
(VP-02)

Thursday - 01/24/08,  2:15-3:00pm

Current Implementation

- The current local loop/TDM PBX environment
- High cost per minute
- Rigid loop contacts
- Provisioning times
- MTTR issues
- Lack of DR plan / capability

New Implementation Model

- The Physical Layer
- How Carrier Hotels assist in Disaster Recovery Events
- The Transport Layer
- Connectivity - blood supply of call centers
- Reduction of circuit costs
- The Application Layer
- Why move to Open Source/VoIP and Peering?
- Features, Functionalilty, security
- Stengths, Weaknesses

Presented by:

Hunter Newby
Contributing Editor & Columnist
IP Business & Internet Telephony Magazine
Shrihari Pandit
President & CEO
Stealth Comunications

Check Other Sessions
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The Call Center Utility & Peering Grid
(VP-03)

Wednesday - 01/23/08,  3:15-4:00pm

People are Processors

- Under-utilized processing power
- Common standard interface (GUI) and data registry
- The Network that makes it happen
- Specifics on instrastructure and architecture
- Peering aspect
- Peering with Call Centers (Call Center Grids)

Presented by:

Hunter Newby
Contributing Editor & Columnist
IP Business & Internet Telephony Magazine
Shrihari Pandit
President & CEO
Stealth Comunications

Check Other Sessions
Register Now

 
 

IP Communications News:

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Czech Republic Telecoms, Mobile, Broadband and Digital Media Statistics and Analyses, 2022: Czech Infrastructure Owner CETIN to Invest CZK22 Billion - Research and Markets
12/2/2016 12:20:02 PM
Global Telecoms Trends for 2017 - Fibre Networks, LTE, 5G, Video Streaming, Smart Nations - Research and Markets
12/2/2016 11:50:06 AM
ReadyNet Adopts Friendly's Device Management Solution for TR-069
12/2/2016 2:00:38 AM
India Enterprise Network LAN Equipment Market By Type (Switches, Routers, Gateways, Cables & Ethernet, NIC Adapters, Hubs & Others), By End Use (IT & Telecom, BFSI, Healthcare, etc.) Competition Forecast and Opportunities, 2011 - 2021
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CommunicAsia and EnterpriseIT 2017 to Showcase Growing Ecosystem of Innovations for Asia's Smart Cities
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WinSystems Releases New Ruggedized Industrial Single Board Computers Built on Intel® Atom™ E3800 CPU in EPIC Form Factor
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Global Mobile Virtual Network Operator (MVNO) Market Size, Share, Development, Growth and Demand Forecast to 2022 - Research and Markets
12/1/2016 11:50:11 AM
Optical Transceiver - Market Drivers and Forecast from Technavio
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