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Call Centers - What and where are they?
(VP-01)

Thursday - 01/24/08,  1:15-2:00pm

Nature of Call Center Market

- How many call centers in the USA/North America?
- What are the major call center applications (credit card, airlines, etc)
- How many people employed?
- What they do? Inbound? Outbound?
- Average call volumes
- DID/DOD Volumes, Cost - How active is a person? stats, ratio, % of utilization

Presented by:

Hunter Newby
Contributing Editor & Columnist
IP Business & Internet Telephony Magazine
Shrihari Pandit
President & CEO
Stealth Comunications

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Technology Architectures of Call Centers
(VP-02)

Thursday - 01/24/08,  2:15-3:00pm

Current Implementation

- The current local loop/TDM PBX environment
- High cost per minute
- Rigid loop contacts
- Provisioning times
- MTTR issues
- Lack of DR plan / capability

New Implementation Model

- The Physical Layer
- How Carrier Hotels assist in Disaster Recovery Events
- The Transport Layer
- Connectivity - blood supply of call centers
- Reduction of circuit costs
- The Application Layer
- Why move to Open Source/VoIP and Peering?
- Features, Functionalilty, security
- Stengths, Weaknesses

Presented by:

Hunter Newby
Contributing Editor & Columnist
IP Business & Internet Telephony Magazine
Shrihari Pandit
President & CEO
Stealth Comunications

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The Call Center Utility & Peering Grid
(VP-03)

Wednesday - 01/23/08,  3:15-4:00pm

People are Processors

- Under-utilized processing power
- Common standard interface (GUI) and data registry
- The Network that makes it happen
- Specifics on instrastructure and architecture
- Peering aspect
- Peering with Call Centers (Call Center Grids)

Presented by:

Hunter Newby
Contributing Editor & Columnist
IP Business & Internet Telephony Magazine
Shrihari Pandit
President & CEO
Stealth Comunications

Check Other Sessions
Register Now

 
 

IP Communications News:

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10/22/2014 9:36:49 AM
Extension Healthcare to Showcase Clinical Alarm Safety Solutions at the CALNOC Conference
10/21/2014 12:36:36 PM
Toshiba Wins People's Choice 2014 INTERNET TELEPHONY Channel Program Excellence Award
10/21/2014 10:57:48 AM
Mobile network operators missing A2P SMS opportunity; Decreasing P2P messaging traffic increases pressure to replace missing revenue according to new research from tyntec and mobilesquared
10/21/2014 10:28:09 AM
CounterPath and Schmooze Com Partner to Deliver Mobile Enterprise Cloud Solutions to Millions of FreePBX Users Worldwide
10/21/2014 8:28:39 AM
Sprint to Offer iPad Air 2 and iPad mini 3
10/20/2014 12:36:46 PM
Bash Bug Laughs in the Face of Traditional Password Protection
10/20/2014 5:45:42 AM
Voip-Pal.com Inc.'s Lawful Intercept Patent Continuation Becomes Seventh Patent and Receives Notice of Allowance for Issuance as a Patent
10/20/2014 5:36:35 AM
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