Track: Unified Communications (UC)
Intro to Unified Communications
|Thursday - 01/24/08, 8:00-8:45am|
Unified Communications is the unification of presence, real-time communications (IM, telephony, video and application sharing) and near-real-time communications (e-mail, voicemail, short message services) into a single user experience. UC can provide businesses of all sizes with improved customer service, better return on investment, and a significant competitive advantage. But before IT managers purchase a new communications system, it is important that they explore the variety of ways that companies can use newer unified communications solutions. This session will address how to evaluate, select, implement and take full advantage of unified communications.
VP Business Development & Channel Marketing
Iwatsu Voice Networks
Erik Linask (Moderator)
Group Editorial Director
Senior Product Manager
Enterprise Communications Market Review
|Thursday - 01/24/08, 9:00-9:45am|
The Enterprise Communications market is in the midst of profound change. Recent End User research conducted by IntelliCom-Analytics in conjunction with TMC indicates that emerging Unified Communications applications are delivering new benefits that have not been previously associated with voice platforms. Resulting personal productivity and business process improvements are bringing a broader group of influencers into voice platform purchase decisions including functional department heads, line of business management, and even individual users. This creates substantial opportunity, but also enormous challenges, for vendors in reaching the correct audience to position this value with.
This session will address key end user questions:
• Where do end users see value in emerging applications, and what are their plans for deploying them?
• Which vendors are moving most aggressively to deliver advanced applications, and which ones are best positioned to serve customers just looking for traditional voice functionality?
• Which external players should end users consider in their long term plans?
• How do recent mergers, acquisitions, and complex vendor alliances impact the criteria for selecting a voice provider?
Unified Communications Strategies
|Thursday - 01/24/08, 1:15-2:00pm|
Today’s enterprises are looking to maximize their investments in technology while delivering more flexible and effective ways for their employees to communicate and collaborate. Unified communications has the potential to transform the way organizations conduct business. But while unified communications holds great promise for enterprises, it requires a carefully considered strategy to successfully roll out these applications and then manage them after deployment.
Today, a new approach to unified communications is needed, one that integrates provisioning, administration, and user self-service of communications applications in a single, centralized platform. And, companies still need to consider the infrastructure implications involved, both before and after deploying unified communications. This presentation will address new technologies and strategies that are enabling enterprises to “unify” and streamline the management of unified communications, thereby reducing costs and enhancing employee productivity.
David L. Condra
Nora Freedman (Moderator)
Senior Analyst, Enterprise Networks
UC & Collaboration
|Thursday - 01/24/08, 2:15-3:00pm|
Today’s collaboration tools significantly boost productivity, however most users would agree that they are still no substitute for being there “in person.” Early videoconferencing solutions tried to emulate the face-to-face meeting experience, but it’s difficult to find a business executive who doesn’t have a videoconferencing horror story. A new technology, ‘Telepresence,’ promises to deliver the business-class collaboration capabilities required for today’s fast-paced global economy. This session will examine this new technology and where it fits in an overall unified communications strategy.
Mark Ricca (Moderator)
Siemens Communications, Inc.
Future Trends in UC
|Thursday - 01/24/08, 3:15-4:00pm|
Unified communications (UC) can dramatically improve how individuals, groups and organizations communicate. The most efficient form of communication for a given task will reveal itself organically, and you will simply run with it, paying little attention to the fact that you’re switching gears. Industry pundits agree about UC’s promise as every new UC product generates tremendous interest. But many enterprises are still reluctant to invest in UC systems — unsure of the real productivity benefits these solutions offer. In this session, industry experts will discuss what’s next in unified communications systems, and how combining application interfaces, and integrating communications services with business processes, is transforming enterprise communications. Integrated collaboration scenarios involving telephony, IM, and web/audio/video conferencing will also be addressed.
Software Engineer, Chrome GPU team, Google, Inc.
Chair of the WebGL Working Group
VP of Products & Marketing
Manager, VoIP residential & SMB Gateway Market
Research Director - Carrier Network Infrastructure Group