Track: Large Enterprise - Sponsored By: Inter-Tel, Inc.
(LE)
Taking Convergence to the Next Level: The Integration of Data and Voice with Mission-Critical Business Applications
(LE-01)
Thursday - 01/25/07, 8:30-9:15am
Over the past few years, organizations of all sizes have converged their data and voice systems into a single network. This convergence provides them with dramatic cost savings as well as increased operational efficiencies in their offices and branch sites. Today, these organizations are taking convergence to the next level by integrating mission-critical business applications such as Customer Relationship Management (CRM), inventory management, and workforce management into their IP Communications network. In this session, we will profile several customers who have already integrated data and voice with mission-critical applications. We’ll show how this integration makes it possible to create customized IP Communications solutions that can increase customer service and satisfaction, improve workforce productivity, and further increase operating efficiencies. We’ll also highlight industry best practices and make recommendations on how these practices can be replicated by other small and medium-sized businesses and enterprises.
Presented by:
| Zoltan Poleretzky
Director, Business Development
Cisco Systems |
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Selling Your CFO on the Benefits of ‘Phasing-In’ VoIP
(LE-02)
Thursday - 01/25/07, 9:15-10:00am
While many will agree that VoIP is the future, implementing pure VoIP can be an expensive undertaking for companies with legacy PBX systems in place. How can companies get around the cost of a full VoIP implementation, yet still enjoy the benefits that VoIP has to offer?
A sound approach is to migrate to VoIP in a phased manner. By leveraging existing technology, a company can migrate to VoIP at a pace appropriate for its corporate strategy, its growth projections and its current and future needs. A gradual transition to VoIP allows companies to make sure they leverage existing applications and business intelligence to enhance customer service, deliver new capabilities and maximize revenues, while providing a steady decrease in telecommunication charges over time.
Presented by:
| Mike Matthews
Head of Product Management
Aculab | | Michael Herrmann
Director, Business Development – Marketing and Product Strategy
Cincinnati Bell Telephone |
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The Interactive SOA: Tying IP Telephony to Enterprise Applications
(LE-03)
Thursday - 01/25/07, 1:30-2:15pm
There is a clear technology trend towards enterprise adoption of Service Oriented Architecture driven by business needs for greater agility, improved alignment between business and IT, and effective reuse of software assets. As a result, business value through SOA innovation is outpacing the value of traditional telecommunications investments. Organizations with legacy telephony applications or that are looking to invest in such systems must consider the future value of such an undertaking and how evolving technology will impact the success of their telecommunications investment. This presentation will discuss the benefits of a Service Oriented Architecture and maximizing the business value of communications by making them an integral part of a corporate Interactive SOA.
Attendees will:
• Learn how SOA can impact their overall business communications processes
• Discover methods for taking advantage of existing processes to better leverage IP telephony
• Understands the business benefits of tying IP telephony to enterprise applications
Presented by:
| Mark Ericson
Director, Technology & Product Strategy
Bluenote Networks | | Vijay Bhagavath
Senior Strategist in the Office of the CTO
Siemens |
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The Value of Hosted VoIP: Scaling Up!
(LE-04)
Thursday - 01/25/07, 2:30-3:15pm
Today’s businesses rely on their communications infrastructure to grow and maintain their business. When hit by any natural disaster, hurricanes, floods, snow storms, earthquakes, etc. often times a business’ voice and data communications are affected for hours, days or even weeks. The cost associated with being unable to take calls and provide basic services to your customers is alarming. An enormous amount of unrecoverable business revenue is lost forever, customers may be lost and catching up with the business tempo adds a lot of extra burden to businesses.
This session will explore a number of contingencies and benefits that the hosted IP model offers when disasters occur. The speaker will discuss the network architecture, equipment, and solutions that are required to provide business continuance as well as describe scenarios and case studies that have provided solutions in these situations and will propose other ways to capitalize on the hosted IP model.
IP-PBXs are all the rage, the trials are complete and enterprises are rolling the technology out across multiple locations. And why not? Whether deploying your own, or purchasing a hosted solution from a service provider, IP-PBXs offer cost savings, operational efficiency, and new converged applications. There is a problem though — integrating your legacy equipment into your new VoIP system and assuring the survivability of your telephone system if your IP network fails. This session will discuss the challenges of a multi-site IP telephony deployment and assuring that you always have phone service regardless of the state of your IP network.
Presented by:
| Bernardin Arnason
Managing Partner & Founder
Pivot Media LLC | | Paul Lopez
General Manager of Marketing
NEC Unified Solutions, Inc. | | Mike Ross
President
Conversif | | Mark Galvin
Founder, President & CEO
Whaleback Systems |
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Addressing the Challenges of Multi-Site IP Telephony – Assuring Remote Office Survivability
(LE-05)
Thursday - 01/25/07, 3:30-4:15pm
IP-PBXs are all the rage, the trials are complete and enterprises are rolling the technology out across multiple locations. And why not? Whether deploying your own, or purchasing a hosted solution from a service provider, IP-PBXs offer cost savings, operational efficiency, and new converged applications. There is a problem though — integrating your legacy equipment into your new VoIP system and assuring the survivability of your telephone system if your IP network fails. This session will discuss the challenges of a multi-site IP telephony deployment and assuring that you always have phone service regardless of the state of your IP network.
Presented by:
| Pete Russo
Director of US Convergence Programs
BT Americas |
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