Track: Enterprise & Government - Sponsored By: Sphere Communications (EG)
IP Phones and Emerging VoIP Market (EG-01)
Wednesday - 01/24/07, 8:30-9:15am
The Voice over Internet Protocol (VoIP) market is finally emerging, and distinct market segments are taking shape. A wide variety of IP phones and other end point devices are being developed to offer access to current VoIP services and future integrated voice/data/video multi-media applications. This session examines the development of enterprise and consumer IP Telephony markets, as well as the future introduction of PSTN-replacement VoIP services from the perspective of IP end points. Five-year forecasts for dedicated IP and SIP phones, softphones, as well as dual-network Wi-Fi/cellular handsets are presented.
What You need to know BEFORE Making the Move to VoIP (EG-02)
Wednesday - 01/24/07, 9:30-10:15am
One sign that a new technology is reaching a stage of relative maturity is the appearance of best practices for managing the delivery and support of business-critical services. The pre-deployment assessment of network readiness is one area of VoIP testing that has evolved to the point where a formal process has been defined. The best practices for VoIP Readiness Assessment are relatively easy to follow and often produce revealing results that can save time, money and aggravation when deploying a VoIP service. However, in spite of some obvious benefits, VoIP assessments are still not a formal step designed into every VoIP project. Why not? That’s a good question — and one that is hard to answer. Let’s walk through a classic VoIP assessment process and see if you don't agree... it’s an ounce of prevention that is worth more than a pound of cure.
Presented by:
Tim Moynihan Vice President, Global Marketing and Sales Support Envox Worldwide
Eric Bear VP Product Management & Global Business Development Viola Networks
VoIP Conversation Recording Methods and Applications (EG-03)
Wednesday - 01/24/07, 10:30-11:15am
Conversation recording of business transactions has been almost synonymous with call centers and other ‘mission-critical’ departments for many years. Given the increase in IP phone deployments along with the changing needs of today’s businesses, traditional recording designs are quickly changing. This session will describe the different methods of implementing conversation recording onto VoIP networks, along with the conversation recording applications fulfilled with the various techniques and technologies used.
Presented by:
Andrew Blakely Director - Product Management, Marketing, Sales Engineering Telstrat
The power of IP Communications is in the applications. Companies must carefully access what types of applications they need from an internal perspective, as well as from a customer-facing perspective. Application requirements will vary depending on the size of the business and their vertical industry, but there are some applications that have transcended boundaries and become business necessities.
By combining voice and data technologies with business process understanding, it is possible to deliver integrated communications systems and applications that enhance customer service and business productivity. With applications that are easy to customize and administer, these communications systems can evolve as a business’ needs change, while delivering immediate value in terms of enhanced productivity, customized call handling, and improved customer experience.
Attendees will learn about high-value voice applications, including unified messaging, personalized call-handling rules, comprehensive call recording and a robust contact center, and how they can have a direct impact upon customer satisfaction and revenue growth.
Presented by:
Arun Sobti Chairman and CEO IP Unity Glenayre
TBA
Andrew Hunkins Chief Executive Officer Unimax Systems
Mark Ricca (Moderator) Partner IntelliCom Analytics
The Devil’s in the Details: Managing Enterprise Networks for Successful VoIP Deployment (EG-05)
Wednesday - 01/24/07, 2:00-3:45pm
Performance issues often plague early IP telephony deployments, lengthening the in-house testing and pilot phases, and delaying the production deployment. Avoiding these problems, staying on schedule, and staying on budget requires a performance management strategy, which enables enterprise IT managers to deliver high-quality IP telephony services and a superior experience to end users. In this panel discussion, attendees will learn how enterprise IT organizations can meet the challenges of managing IP telephony, including:
• Managing voice traffic that runs over a data network
• Using the proper tools and metrics for insight into the performance of voice on the network
• How to remotely manage network elements as deployments transition from pilot to production environments
Presented by:
Dan Tembe IT Architect Siemens Enterprise Communications
Barry Marks (Moderator) Partner IntelliCom Analytics
Bruce Nash Director of Product Marketing Management IXIA
