Digium|Asterisk World

February 2-4, 2011 - Miami Beach Convention Center in Miami, FL

Digium|Asterisk World

Presentation Theater

Thursday, February 03, 2011
Thursday - 02/03/11
VOIP Voice Recording Perspectives – Why and How
to Implement
Ralph Atallah VP – Product Development

Ralph has over 20 years experience in software and product development as well as in project management. Prior to joining OrecX, Ralph was involved in two start-ups and was instrumental in helping deliver quality software and hardware products. He led multi-disciplinary teams of engineers to successful development of Network Management Systems as well as satellite terminal products.

Thursday - 02/03/11
How Asterisk Competes with Cisco and Avaya
Dr. Daniel Krahenbuhl CEO and co-founder, Intuittech
In this speech Dr. Daniel will show how to compete and win projects using Asterisk in the Enterprise against the big players in the market such as Cisco and Avaya.

Dr. Daniel Krahenbuhl has a wide knowledge of Linux, and business with Open-Source solutions, wireless solutions, mobile business solutions, and information security products. After his PhD in Computer Science in Massachusetts Institute of Technology (MIT - USA), Dr Daniel incorporated Scout24, in Europe, and found two strong investors for it in Metro Group and BHS (large trading organizations). Scout24 was founded in 1998; today Scout24 is Europe's largest online market place with as many as 100 million visits per year. Scout24 was sold out to T-Online (German Telekom). Since 2008, Dr Daniel is serving as CEO and co-founder of Intuittech Sdn Bhd, a successful start-up company in Malaysia which is fully focused on selling Asterisk- and Nagios-based solutions and services, globally. With 300% sales growth over 2009, with the Digium Award as proof factor of the reliability of Intuit services, with new products in the pipeline for 2010, with internal expansion, Dr Daniel and Intuit are setting up the standards in Open-Source business.

Thursday - 02/03/11
Elastix Hardware Certification Program
João Mesquita Sales Manager, LATAM Khomp
Elastix had grown in popularity with several manufacturers and users around the world requesting integration of this distribution with hardware from many vendors. The Elastix Hardware Certification Program is the process established to verify this integration, being the first step to develop additional functionalities with the manufacturers and third party developers interested in adding solutions to the Elastix Distro.

João Mesquita has been working on the telecommunication market for the past 15 years, where his passion over the OpenSource software was always dominant. Currently as part of Khomp executive board, he has been empowered with the capability to promote opensource projects, not only with his technical programming skills but also by promoting the value of this kind of solutions on the Latin American market. João is working closely with PaloSanto Solutions on the Elastix Hardware Certification Program which includes Digium and other important manufacturers.

Thursday - 02/03/11
IVR Mistakes and How To Avoid Them
Allison Smith Voice of Asterisk
The talk will be expanding on my blog entries I've written about the common pitfalls people make when writing IVR prompts and how to avoid them. Suggestions on how to write call flows which progress smoothly and make the customer experience less frustrating will be the focus.

Allison Smith is internationally recognized as the voice of Asterisk, as well as having voiced platforms for Vonage, Sprint, Bell Canada, Cingular, Verizon, Qwest, and Twitterfone, among others. Clients include Marriot Hotels, 3M, Pfizer, Toyota, Victoria's Secret, Bank of America and EBay among many others. Her website is www.theivrvoice.com.

Thursday - 02/03/11
Using DiaStar to Provide Video, Media and Signalling Functionality to Asterisk
Antony Martin Director of Open Source Engineering, Dialogic Corporation
DiaStar extends the media and signalling functionality of Asterisk in the following areas:
• Video - Interactive Voice and Video Response (IVVR) and Video Conferencing
• Call progress and custom tone detection
• SS7 and SIGTRAN signalling

This talk will detail how developers create video applications (such as IVVR and video conferencing) using DiaStar with Asterisk from the Dial Plan. In addition, we will also cover how to access the CPA, Tone Detection and Advanced Signalling functions of DiaStar. Delivering media to fixed and mobile devices will also be covered. It will explore the benefits of DiaStar functionality and provide real world use cases.

Antony Martin has been involved in the telecommunications industry for over 20 years and joined Dialogic in February 2009. He has held roles as CEO, CTO in previous employment and was the co-creator and a key contributor to the ContactQ open source call center product. As a developer Martin's experience ranges from PBX hardware and embedded software to IVR, Call Center and Unified Messaging software and systems. Martin is a graduate of DeMontfort University, Leicester UK.

Thursday - 02/03/11
Asterisk Update: What's New In Asterisk 1.8
Steve Sokol Asterisk Marketing Director
Steve Sokol, Asterisk Marketing Director, will review the latest enhancements to the Asterisk open source communications engine.

Steve Sokol is the Marketing Director for Asterisk at Digium. Steve's primary function is spreading the word about the limitless capabilities and incredible value of the Asterisk communications engine. Steve's experience with the revolutionary open source platform dates to 2003. In 2004 he co-founded AstriCon, the official Asterisk community conference and exhibition. Shortly thereafter he launched a highly successful Asterisk training venture. In 2007 both the training program and the conference were acquired by Digium.

Steve has worked in the telecommunications software industry since the early 1990s. Prior to his discovery of Asterisk, he worked as a communications consultant and solutions architect. His client list included Sprint, Sprint PCS, Computer Instruments, TWA and Stream International (now Stream Global Services). He was the chief architect of the award winning eIVR platform and of Stream International's innovative Q-View management information system.

Originally from the Kansas City, Missouri area, Steve now lives in Tulsa, OK. He is married to Amy, a brilliant health care attorney and the father of Katie, a brilliant
5th grader.

Thursday - 02/03/11
Understanding the Value of Switchvox
Angie Reed Angie Reed, Product Marketing Manager for
Switchvox with Digium will present Understanding the Value of Switchvox

Angie Reed, Product Marketing Manager with Digium, has a broad background in IT including working in Technical Training, Channel Development, Applications Engineering, and Post-Sales Technical Support. Prior to joining Digium, Angie was Product Marketing Manager for ADTRAN's Enterprise and Carrier Networks Products. She has an MBA from Manderson Business School and has successfully completed the CCNP and CCNA certifications.

Friday, February 04, 2011
Friday - 02/04/11
Hybriding in the Cloud with Asterisk
Raj Sharma President and CEO of 3CLogic
Mix and match on-premise Asterisk Software and Digium hardware with cloud based services to deliver a comprehensive suite of call center services such as ACD, Predictve Dialer and IVR. Centralize call center reporting, management and analytics in the cloud while using Asterisk PBX on premise to do call processing and media gateway functions. Increase scalability, redundancy and elasticity with cloud based management, reporting and analytics while optimizing costs with premise based Asterisk software. This hybrid approach delivers enterprise grade call center functionality based on Asterisk.

Raj Sharma currently serves as President and CEO of 3CLogic based in Rockville, MD. 3CLogic is a leading innovator of cloud based contact center platform. Prior to 3CLogic, Raj was co-founder and CEO of NexTone Communications (acquired by Genband). NexTone led the innovation of Session Border Controllers for the VoIP market. Raj is a proven executive with a successful track record in the networking and communications industry. He has served in both high-level technical and management positions throughout his career. Prior to founding NexTone, Raj served as Director of Product Marketing at Newbridge Networks (acquired by Alcatel). He also served as Marketing Director at Hughes Network Systems (HNS), where he managed the introduction and rollout of the award-winning Switched Enterprise Network Architecture. Raj earned valuable experience with IBM, where he served eight years in marketing and supporting data communications products. He has a broad range of experience in marketing and delivering Internet and networking products and services in fast-paced environments.

Raj earned his BE in Electrical Engineering and M.S. in Electrical Engineering and Computer Science from Stevens Institute of Technology and received his MBA from Stern School of Business in New York.

Friday - 02/04/11
Broadcast Dialer Integrated with Switchvox
Juan Carlos Castaneda CEO, TELONLINE
How to maximize your switchvox or asterisk server features with a broadcast Dialer, playing pre-recorded messages or just transfer the calls to a ACD group. Discover how easy your business can run multiple campaigns, get reports online with the flexibility of web base application, and create strategic voice survey base on your needs using IVR functionality.

Juan Carlos Castaneda is an Entrepreneur with substantial telephony and call center experience. He is the founder and CEO of TelOnline Corp, in Pembroke Pines, FL. TelOnline is a telephony solutions consulting company specializing in digital and VoIP telephony networks, PBXs and Call Centers. He is also the founder and managing partner of BellVoz, a SIP Trunking carrier company with residential and corporate division, and active Partner with Prisma Direct an Outsource Call Center company covering services for Latin America and USA. Prior to start TELONLINE, Juan Carlos was a Director of CTI Direct and the Sales Manager of Affinity Lac Group.

Overview of TelOnline:

Mission: "To become the world's leader in unified communications solutions, IP telephony services, and customer satisfaction" Vision: We will dedicate ourselves to provide the most innovative and reliable communication technology solutions that will help all businesses communicate more efficiently. We will achieve our goals by delivering the most effective customer experience along with the highest solutions and products to meet and exceed our customers’ needs. TelOnline is a company that integrate and markets turnkey telephony and contact center solutions that enhance customer interaction and optimize agent productivity. The tailored solutions are IP-based and provide businesses and contact centers with tools to improve customer satisfaction, reduce costs and increase revenues.





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