The Most Call Center Leaders
Seeking Solutions to Drive Improvements
Contact centers have changed considerably over the past decade or so, with many technological
innovations, an increasingly globalized economy and diversified workforce, heightened customer
expectations, and an overall change in the way people communicate. In fact, when you think of all the
changes that have happened, itï¿½s obvious that there are now many new pressures on the leaders of these
contact centers who must stay on top of all that is happening.
That is why large numbers of contact center leaders will be coming to the premier conference focusing on
the ever changing nature of the contact center ï¿½ Call Center 2.0, which is being held September 16-18,
2008 at the Los Angeles Convention Center.
Call Center 2.0 is quickly becoming the premier event where influential call center executives and senior
technical managers find solutions. And in addition to finding the solutions they are seeking, attendees to
Call Center 2.0 will leave with a coveted professional certification from TMC University.
Because we know you need to reach an audience of people who actually
make purchases for their call centers ï¿½ and I mean the top leaders like CEOs,
Presidents, CTOs, VPs, etc. with the ultimate buying authority for their call
centers ï¿½ we have built a conference especially for them at Call Center 2.0.
Our vast team of experts, including the editorial staff ofCustomer Interaction Solutions magazine, has carefully assembled the educational
curriculum of Call Center 2.0 to reflect the most important topics facing the
industry, and the end result is an event that more than justifies their
valuable time and investment.
No other event focuses on the key technological aspects of change affecting
all contact centers like Call Center 2.0, and no other event will bring the
leaders of these companies together in one place. It truly represents your
best opportunity to meet face to face with hundreds of potential customers
in one place.
Rich Tehrani, TMC President and Conference Chairman
The Premier Event for
Call Center Decision Makers
At TMC, we have been teaching contact center
professionals how to evaluate and select
products for their centers since 1982.
Today, Call Center 2.0 is the accepted forum
for learning, networking, and setting a course
for contact centers to run at maximum
efficiency - and profitability. Technology
solutions, management techniques and
judicious business decisions combine to help
contact leaders increase sales and service and
grow their company.
Only at Call Center 2.0 will you meet contact
center leaders coming to learn new ways to
effectively run their business while
simultaneously forming relationships with new
Where other call center events focus more on leadership issues and attract more supervisors than top-level decision makers,
Call Center 2.0 focuses strictly on issues that will bring about improved efficiency and effectiveness of these call centers.
As a result, Call Center 2.0 attracts the highest level call center decision makers - those who are ultimately responsible for
their call centerï¿½s bottom line and are looking for ways to improve the overall performance, increase productivity, and reduce
That is why the audience at Call Center 2.0 is senior-level management - executives, with titles such as CEO, President, CTO, CIO,
and Vice President. They come to learn about the latest technological advances in the in-depth educational sessions, and then to see
these technologies in person on the exhibit floor as they meet with vendors who are able to provide the solutions they are seeking.
Attendees Learn to Properly Select and Deploy
Most Powerful Management Solutions
TMC University Certification Courses offer a cohesive series
of classes on a single topic, training how to select, deploy and
manage complete systems.
Conference trackspresent a range of views on the most
important challenges and opportunities faced in today's
All sessions and courses are taught in a non-commercial
manner, ensuring you get an unbiased assessment of each
technology and solution.
Certification courses and conference tracks present the perfect
mix of technical and business-related information, allowing you
to determine which solutions best fit your company.
Over 1,000 attendees are expected to come to the Los Angeles Convention Center for Call Center 2.0. The majority of these
attendees are top level executives and decision makers, coming to the show to learn more about the latest technological
innovations, industry trends, and to make final purchasing decisions on the products they need to maximize productivity in their
call centers. They come from a variety of industries including services such as financial and travel, telecommunication providers,
government agencies, manufacturers, and more. But the one thing they all have in common is the desire to find more
information about technology to improve their contact center performance.
of attendees are high level decision makers*
of attendees are personally involved in making buying decisions*
said the show influenced a product
or vendor selection*
Support of the Industry’s Longest Running
and Most Trusted Publication
TMC has the most popular Web site - TMCnet - and the most read publications - Customer Interaction Solutions and
INTERNET TELEPHONY - in the industry, which not only provides us access to millions of potential attendees of the event,
but our vast collection of award winning writers and editors helps ensure the highest quality educational content, which in
turn delivers the highest quality attendee. This unprecedented support is one of the reasons that Call ling the educational content for Call Center 2.0 remains
the premier event in the inudstry.
Customer Interaction Solutions, referred to as “the Bible of the Industry”
by the Wall Street Journal, is the longest running and most read
publication in the call center industry. The award-winning editorial
team will be assembling the educational content for Call Center 2.0 and hand picking the speakers from hundreds of applicants. This will
ensure the highest caliber educational content, which in turn
guarantees the absolute best attendees.
TMC’s Vast Network Helps You Reach
Millions of Potential Customers
In addition to Customer Interaction Solutions, TMC also publishes
INTERNET TELEPHONY magazine, the #1 publication for IP
Communications. Due to the technical nature of Call Center 2.0,
there are many who will read both publications. In addition, TMCnet
is the #1 destination for both the call center and IP communications
industry, with nearly 3 million unique visitors per month. This vast
reach enables us to contact millions of potential customers and
attendees before, during and after the event, ensuring not only the
highest quality, but quantity.
Collocated Event Draws Even More
In addition to the nearly 1,000 top-level call center leaders expected,
exhibitors have full access to all 7,000+ attendees of the collocated
INTERNET TELEPHONY Conference & EXPO. At our last ITEXPO,
28 percent of attendees were seeking call center solutions, meaning
there will be thousands of additional potential customers.