"http://www.w3.org/TR/html4/loose.dtd"> Call Center 2.0 - Conferences
Collocated with ITEXPO West



Other Events

Dates & Times




Speaker List

Hotel & Travel

Show News

Why Attend?


Floor Map

Who Attends?

Why Exhibit?

Resource Center

Exhibitor List


Press Registration

Call Center 2.0 - Conferences

Download Complete Prospectus
(pdf - 64KB)

Speaker List

Keynote Speakers

Dates and Times

Hotel and Travel

Register Now

Adoption of IP in the Next-Generation Contact Center

Tuesday - 09/16/08,  10:00-10:45am

Today’s call centers can gracefully migrate to IP telephony and unified communications solutions, by converting their access to IP and their signaling to SIP. The SIP protocol is inherently flexible, and service providers, equipment/software vendors, and contact center operators can leverage this flexibility to build powerful multi-media applications that will enable the best possible user interface and customer service experience. The breadth and versatility of these applications translate into significant, measurable productivity gains for the enterprise. The time is now, the market is moving, and businesses large and small are building plans and implementing IP telephony in their next generation contact centers. Are You?

Presented by:

John Kelly
Regional Sales Vice President
Altitude Software
Steve Chirokas
Vice President of Business Unit and Partner Marketing
Jeff Neikirk
Manager of Global Unified Communications and Collaboration
Verizon Enterprise Solutions

Check Other Sessions
Register Now

Technology Considerations for Contact Center Evolution

Tuesday - 09/16/08,  11:00-11:45am

Transitioning a TDM-based call center to an IP-based contact center offers many potential benefits. But transitioning the most mission-critical enterprise application to realize these benefits is not without challenge. This session will cover the risk-reward perspectives associated with this transition: • What new forms of contact center communications are enabled by IP? • What new network elements are required in the next-gen IP contact center? • What are the cost advantages of using IP in the contact center? • What are the challenges in transitioning from TDM to IP and what are the successful migration strategies? • What are the security and confidentiality risks?

Presented by:

Khris Kendrick
Senior Business Development Directory
Grandstream Networks
Jonathan Zarkower
Director of Product Marketing
Acme Packet
Corey Brundage
VP of Product & Marketing
Brendan Read (Moderator)
Senior Contributing Editor
Customer Interaction Solutions magazine

Check Other Sessions
Register Now

Make Your Contact Center Smarter: Best Practices

Tuesday - 09/16/08,  12:45-1:30pm

In this session, the speaker will highlight the best practices of 10 companies who have adopted the principles of Active Enterprise Intelligence (AEI) to make their call centers smarter. The talk will begin with an explanation of the concepts of Active Enterprise Intelligence, focusing on how frontline employees like call center agents and systems like IVR and ACD can take advantage of insights gleaned from a centralized data warehouse. The speaker will identify five kinds of call center improvements that are possible, then drill down on ten specific case studies of companies who use AEI to improve the precision, timeliness, and relevance of call center dialogs.

Presented by:

David Schoenbach

Brian Spencer

Check Other Sessions
Register Now

Welcome to the Contact Center of the Future

Tuesday - 09/16/08,  1:45-2:30pm

This session will serve as a fundamental look at the future of the contact center space, and how IP and IP-based technologies will help enable that future. The speaker will address the trends that will shape the next generation contact center, as well as the technology and external factors that will also play a role in defining the opportunities that lay ahead. If you want to know what factors will affect your future decision making with regards to the contact center of tomorrow, this session is a great place to start.

Presented by:

Ray Pasquale
Unified Office Inc.

Check Other Sessions
Register Now

TMC University Exam

Tuesday - 09/16/08,  2:45-3:30pm

Presented by:


Check Other Sessions
Register Now


Call Center 2.0 News:

Arise Leadership Participating in 12th Annual Frost & Sullivan MindXchange Customer Contact West
10/21/2016 8:40:24 AM
Blockchain Technology as the Solution To Electoral Fraud: Graduate Students Around the World Compete in Kaspersky Lab Cybersecurity Case Study Competition, Hosted by The Economist's Which MBA?
10/20/2016 11:00:31 AM
Wpromote Hosts Inaugural Pro Bono Week Event
10/20/2016 9:00:32 AM
Broadvoice Succeeds With Sandler Partners
10/20/2016 8:35:26 AM
Spok Sets Date to Report 2016 Third Quarter Results
10/20/2016 7:50:52 AM
Medallia Acquires Digital Voice of Customer Leader Kampyle
10/20/2016 5:00:27 AM
BroadSoft Announces Participation in Two Investor Conferences in November
10/19/2016 5:00:05 PM
LiveOps Cloud Becomes Serenova, Simplifies Customer Experience
10/19/2016 1:51:55 PM
Genesys and InfoArmor Show How to Move to a Cloud Contact Center in 3 Easy Steps
10/19/2016 12:56:14 PM
Parlance Operator Assistant® Now Rated Avaya Compliant
10/19/2016 11:07:25 AM
Register Now Exhibit Now Contact Us


Technology Marketing Corporation, One Technology Plaza, Norwalk, CT
06854 USA Ph: 800-243-6002, 203-852-6800; Fx: 203-853-2845
Sitemap General comments: tmc@tmcnet.com. Comments about this site: webmaster@tmcnet.com. Copyright Technology Marketing Corp. © 2016 .
Please read our Privacy Policy.
Show Blog Show News
Call Center 2.0

Call Center 2.0 - Platinum Sponsor

Call Center 2.0 - Platinum Sponsor

Call Center 2.0 - Platinum Sponsor

Call Center 2.0

Call Center 2.0 - Gold Sponsor

Call Center 2.0 - Gold Sponsor
Call Center 2.0 - Gold Sponsor
Call Center 2.0

Call Center 2.0