Location:
Los Angeles Convention Center, Los Angeles, CA, USA
Deadline to Submit a Proposal:
April 6, 2007
Submitting a Proposal:
Please send the following materials by e-mail to callforpapers@tmcnet.com
Details for submitting proposals are as follows:
A short abstract (several paragraphs should do it). Please include a
working title.
Contact information, including:
Name/Title, phone/fax numbers, e-mail and mailing addresses of the
proposed speaker AND
Name, phone/fax numbers, and e-mail address of the PR contact or
speaker's assistant.
A biography of the proposed speaker.Remember, NO SALES PITCHES are allowed. Speakers are expected to conform to TMC’s strict NO COMMERCIALISM policy. Call Center 2.0 accepts only vendor-neutral proposals and presentations. If you have any questions, please contact Dave Rodriguez, Vice President, Publications, Conferences & Online Media at 203-852-6800 x146, or via e-mail at drodriguez@tmcnet.com.
Event Description:
Call Center 2.0 was created to address the needs of call center leaders as they transition to IP Telephony based call systems. This event will feature 2 days of in-depth courses, with sessions ranging from beginner to advanced, and focusing on critical issues affecting the market.
Some of the issues for which we are seeking presentations:
IP contact center
Workforce optimization
Customer Analytics
Performance Analytics
Knowledge management
IP-enabling Home agents
Speech
CRM
Customer Experience Management
Benefits of VoIP in the Call Center
Essentials in Evaluating IP Call Center Solutions
Transition Your Contact Center to IP
VoIP and Offshoring -- Pros & Cons
Innovation & Deployment in the IP Contact Center
Deploying IP Contact Centers Globally
Keeping the Customer First
Building the Right IP Contact Center Strategy
Getting Buy-In from the CFO
IP Contact Center Case Studies
If you have any questions regarding the conference and available speaking opportunities, please contact Dave Rodriguez, Vice President of Publications, Conferences and Online Media, at 203-852-6800 x146, or via e-mail at drodriguez@tmcnet.com. I look forward to seeing your proposals.
