Collocated with ITEXPO West


Home

ITEXPO West

Other Events

Dates & Times

Register

Conferences

Keynotes

Speaker List

Hotel & Travel

Show News

Why Attend?

Guarantee

Floor Map

Who Attends?

Why Exhibit?

Resource Center

Exhibitor List

Sponsors

Press Registration

Press List

 
Call Center 2.0 - Call for Papers


Event:
Call Center 2.0 2007

Dates:
September 10 –12, 2007

Location:
Los Angeles Convention Center, Los Angeles, CA, USA

Deadline to Submit a Proposal:
April 6, 2007

Submitting a Proposal:
Please send the following materials by e-mail to
callforpapers@tmcnet.com

Details for submitting proposals are as follows:

  • A short abstract (several paragraphs should do it). Please include a
    working title.

  • Contact information, including:

  • Name/Title, phone/fax numbers, e-mail and mailing addresses of the
    proposed speaker AND

  • Name, phone/fax numbers, and e-mail address of the PR contact or
    speaker's assistant.

A biography of the proposed speaker.Remember, NO SALES PITCHES are allowed. Speakers are expected to conform to TMC’s strict NO COMMERCIALISM policy. Call Center 2.0 accepts only vendor-neutral proposals and presentations. If you have any questions, please contact Dave Rodriguez, Vice President, Publications, Conferences & Online Media at 203-852-6800 x146, or via e-mail at drodriguez@tmcnet.com.

Event Description:

Call Center 2.0 was created to address the needs of call center leaders as they transition to IP Telephony based call systems. This event will feature 2 days of in-depth courses, with sessions ranging from beginner to advanced, and focusing on critical issues affecting the market. Some of the issues for which we are seeking presentations:

  • IP contact center
  • Workforce optimization
  • Customer Analytics
  • Performance Analytics
  • Knowledge management
  • IP-enabling Home agents
  • Speech
  • CRM
  • Customer Experience Management
  • Benefits of VoIP in the Call Center
  • Essentials in Evaluating IP Call Center Solutions
  • Transition Your Contact Center to IP
  • VoIP and Offshoring -- Pros & Cons
  • Innovation & Deployment in the IP Contact Center
  • Deploying IP Contact Centers Globally
  • Keeping the Customer First
  • Building the Right IP Contact Center Strategy
  • Getting Buy-In from the CFO
  • IP Contact Center Case Studies
If you have any questions regarding the conference and available speaking opportunities, please contact Dave Rodriguez, Vice President of Publications, Conferences and Online Media, at 203-852-6800 x146, or via e-mail at drodriguez@tmcnet.com. I look forward to seeing your proposals.
Register Now Exhibit Now Contact Us

 


Technology Marketing Corporation, One Technology Plaza, Norwalk, CT
06854 USA Ph: 800-243-6002, 203-852-6800; Fx: 203-853-2845
Sitemap General comments: tmc@tmcnet.com. Comments about this site: webmaster@tmcnet.com. Copyright Technology Marketing Corp. 1997-2007.
Please read our Privacy Policy.
 
 
Show Blog Show News
 
Call Center 2.0