Where other call center events focus more on leadership issues and attract more supervisors than top-level decision makers,
Call Center 2.0 focuses strictly on issues that will bring about improved efficiency and effectiveness of these call centers.
As a result, Call Center 2.0 attracts the highest level call center decision makers - those who are ultimately responsible for
their call centerï¿½s bottom line and are looking for ways to improve the overall performance, increase productivity, and reduce
That is why the audience at Call Center 2.0 is senior-level management - executives, with titles such as CEO, President, CTO, CIO,
and Vice President. They come to learn about the latest technological advances in the in-depth educational sessions, and then to see
these technologies in person on the exhibit floor as they meet with vendors who are able to provide the solutions they are seeking.