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Call Center 2.0 - Call for Papers

Call Center 2.0 2009

February 2-4, 2009

Miami Beach Convention Center, Miami, FL, USA

Deadline to Submit a Proposal:
September 19, 2008

Submitting a Proposal:
Please send the following materials by e-mail to

Details for submitting proposals are as follows:

  • A short abstract (several paragraphs should do it). Please include a
    working title.

  • Contact information, including:

  • Name/Title, phone/fax numbers, e-mail and mailing addresses of the
    proposed speaker AND

  • Name, phone/fax numbers, and e-mail address of the PR contact or
    speaker's assistant.

A biography of the proposed speaker.Remember, NO SALES PITCHES are allowed. Speakers are expected to conform to TMC’s strict NO COMMERCIALISM policy. Call Center 2.0 accepts only vendor-neutral proposals and presentations. If you have any questions, please contact Dave Rodriguez, Vice President, Publications, Conferences & Online Media at 203-852-6800 x146, or via e-mail at

Event Description:

Call Center 2.0 was created to address the needs of call center leaders as they transition to IP Telephony based call systems. This event will feature 2 days of in-depth courses, with sessions ranging from beginner to advanced, and focusing on critical issues affecting the market. Some of the issues for which we are seeking presentations:

  • IP contact center
  • Workforce optimization
  • Customer Analytics
  • Performance Analytics
  • Knowledge management
  • IP-enabling Home agents
  • Speech
  • CRM
  • Customer Experience Management
  • Benefits of VoIP in the Call Center
  • Essentials in Evaluating IP Call Center Solutions
  • Transition Your Contact Center to IP
  • VoIP and Offshoring -- Pros & Cons
  • Innovation & Deployment in the IP Contact Center
  • Deploying IP Contact Centers Globally
  • Keeping the Customer First
  • Building the Right IP Contact Center Strategy
  • Getting Buy-In from the CFO
  • IP Contact Center Case Studies
If you have any questions regarding the conference and available speaking opportunities, please contact Dave Rodriguez, Vice President of Publications, Conferences and Online Media, at 203-852-6800 x146, or via e-mail at I look forward to seeing your proposals.
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