Call Center 2.0is the premier event for call center leaders to learn about using IP communications to improve efficiency, reduce costs, and increase the level of service provided to the customer. The conference features two full days of courses specifically designed to provide in-depth information about IP call centers and VoIP, IP-based home agents, speech technologies, CRM, workforce optimization, and all other technologies that improve call center effectiveness.
Call Center 2.0is collocated withINTERNET TELEPHONY Conference & EXPO — the world’s largest IP Communications event — providing more relevant, useful content to call center leaders. Whether you have already deployed IP call center solutions and want to make sure you are up to speed the latest advancements, or you are seeking information to transition to today's newest technologies, the sessions at Call Center 2.0 will prepare you make smart decisions.
In addition to the cutting-edge educational content, you will have access all other activities during the week — an exhibit hall with hundreds of vendors demonstrating their new products, exciting networking events receptions, and the prominent keynote speakers that will headline the INTERNET TELEPHONY event, make Call Center 2.0a can’t-miss event.
Who Attends Call Center 2.0?
Over 1,000 attendees are expected to come to the Miami Beach Convention Center for Call Center 2.0. The
majority of these attendees are top-level executives coming to the show to learn more about the latest technological
innovations and to make final purchasing decisions on the technical products they need. They come from a variety of
industries including financial services and travel, telecommunications providers, government agencies,
manufacturers, and more. But the one thing they all have in common is the desire to find more information about
technology to improve their contact center performance.
Below is a list of topics covered at Call Center 2.0
Open Source & IP Telephony
The Secret to Sustainable Performance Achievement
To Host or Not to Host?
Improving the Customer Experience Through On-Demand
Work@Homeï¿½ Agent Programs for Flexibility, Freedom,
Financial Benefits of Distributed Work
Why Distributed Work Now?
Work@Homeï¿½ System Tools
Calling for More Than Quality Assurance
Creating A Better Customer Experience With A Customer
Call Center Architectures with Custom Workflows
Support of the Industry’s Longest Running
and Most Trusted Publication
Customer Interaction Solutions, referred to as “the Bible of the Industry”
by the Wall Street Journal, is the longest running and most read
publication in the call center industry. The award-winning editorial
team will be assembling the educational content for Call Center 2.0
and hand picking the speakers from hundreds of applicants. This will
ensure the highest caliber educational content, which in turn
guarantees the absolute best attendees.
TMC’s Vast Network Helps You Reach
Millions of Potential Customers
In addition to Customer Interaction Solutions, TMC also publishes
INTERNET TELEPHONY magazine, the #1 publication for IP
Communications. Due to the technical nature of Call Center 2.0,
there are many who will read both publications. In addition, TMCnet
is the #1 destination for both the call center and IP communications
industry, with over one million unique visitors per month. This vast
reach enables us to contact millions of potential customers and
attendees before, during and after the event, ensuring not only the
highest quality, but quantity.
Collocated Event Draws Even More
In addition to the nearly 1,000 top-level call center leaders expected,
exhibitors have full access to all 7,000+ attendees of the collocated
INTERNET TELEPHONY Conference & EXPO. At our last ITEXPO,
27 percent of attendees were seeking call center solutions, meaning
there will be thousands of additional potential customers.