When you think about all of the technological advances to hit the communications industry over the past decade it’s rather daunting, even for the most knowledgeable in the industry. Imagine how imposing it is for your prospects, those who are using these tools to improve their businesses, but are often overwhelmed by the many options.

Certainly one of the most practical uses for many of these communication advances is in call centers, which can implement new technologies to improve productivity, enhance flexibility, and ultimately increase profitability.

Most call center conferences, however, have nothing more than a mere mention of technology, instead focusing on managerial and human resource topics that do not attract senior management attendees - those attendees with the most buying power.

That is why large numbers of contact center leaders will be coming to the only conference focusing on contact center technology — Call Center 2.0, which is being held January 23-25, 2008 at the Miami Beach Convention Center. Call Center 2.0 is quickly becoming the premier event where influential call center executives and senior technical managers find call center technologies to buy.

Because we know you need to reach an audience of people who actually make large-scale technology purchases for their call centers — and I mean the top leaders like CEOs, Presidents, CTOs, VPs, etc. with the ultimate buying authority for their call centers — we have built an experience for them at Call Center 2.0 that justifies their valuable time and investment.

No other event focuses on technological aspects of call centers like Call Center 2.0, and no other event will bring the leaders of these companies together in one place.

Regards,

Rich Tehrani,
TMC President and Conference Chairman

Where other call center events focus more on management and leadership issues, Call Center 2.0 focuses strictly on technological innovations that will bring about improved efficiency and effectiveness for call centers.

As a result, Call Center 2.0 attracts the highest level call center decision makers — those who are ultimately responsible for their call center’s bottom line and are looking for ways to improve the overall performance, increase productivity, and reduce operating costs.

That is why the audience at Call Center 2.0 is senior-level management — executives with titles such as CEO, President, CTO, CIO, and Vice President. They come to learn about the latest technological advances in the in-depth educational sessions, and then to see these technologies in person on the exhibit floor as they meet with vendors who are able to provide the solutions they are seeking.