As VoIP continues to gain in popularity it will reach into
every industry and transform communications as we
know it. One aspect that is already being widely
affected by VoIP is the contact center, where
organizations realize IP Telephony holds many
advantages over traditional phone systems.
Increasing demands being placed on contact center
management - workforce globalization, 24x7 service,
open standards and rapid technological innovations -
are all changing the traditional structure and setting the
stage for the IP Call Center. With the versatility that
VoIP offers, contact centers will now have the
opportunity to redefine themselves to meet the
changing demands. Yet with all of the great promise the IP Call Center offers,
it is a complex undertaking that has the potential to deliver disappointment to
organizations that jump in without fully understanding all implications.
That is why we see large numbers of contact center leaders at INTERNET
TELEPHONY Conference & EXPO. No other event can provide the in-depth
education on IP Call Centers, and the contact center leaders are coming in
droves to learn more.
At INTERNET TELEPHONY Conference & EXPO East 2006 - 21.7% of the 8000
attendees said that they were searching for IP Call Center solutions. With over
8000 attendees, that is more than 1700 potential customers. In San Diego,
we're expecting even bigger crowds and more potential customers for you.
As the host of INTERNET TELEPHONY Conference & EXPO, TMC is in a very
unique position to address the needs of IP Call Center management. TMC
publishes the leading magazines for both of the Contact Center and VoIP
industries - Customer Inter@ction Solutions and INTERNET TELEPHONY. As
evidenced by the popularity of these publications, as well as our industry
leading website TMCnet, our resources and knowledge base are unmatched
If you need to reach the leaders of IP Call Centers, Call Center 2.0 and INTERNET
TELEPHONY Conference & EXPO are by far your best options. No other events will
bring the leaders of these companies together in one place.
TMC President and Conference Chairman