Nationwide, an estimated 200 million calls are made to 911 each year. In May, the FCC decided that VoIP providers interconnecting with the PSTN must deliver E911 calls — with location and callback information — to local emergency operators. The decision raises a host of issues: What information, specifically, must be delivered with the call? Is network support in place, and at what cost? Who will enforce the E911 requirement? And how will the requirement apply to enterprise VoIP, where callback and location identification pose special challenges? Finally, will the VoIP legislation pending before Congress supplement or preempt the FCC’s decision? Join public safety administrators and legal and policy experts to hear the latest E911 news from Washington and around the country.

Some suggest that offshoring is the best answer for corporate America’s cost reduction. And the call center continues to be a major business unit that is offshored to benefit from labor cost savings available in other countries. However, leading industry analysts estimate that 80% of those companies who chose to offshore call centers to control costs will fail to do so. Others believe that the practice of outsourcing contact centers is a viable one, when considering reducing operating costs, educational qualifications, work ethic, service-oriented workforce, scalability, 24/7 coverage, and more. This session will be an interesting look at both sides of the argument: To outsource or not to outsource? That is indeed the question.

The situation regarding regulation of VoIP providers is in constant flux. Moderated by Donna Epps of Deloitte & Touche LLP, this panel discussion on VoIP regulatory and compliance issues will address the status of efforts to come into compliance with the FCC's new E911 rules, the FCC's proceeding on the regulatory classification of VoIP service, and the impact of potential regulatory mandates in the future.

This session will feature the industry’s leading experts in a round table discussion of where exactly we stand in regards to Service Provider IP Telephony. Attendees will come away with a true sense of what’s happening in the industry, with perspectives from the leading service providers exploring next-generation solutions, including the latest developments, a glimpse into the future, and some real-life implementation tales that you won’t want to miss. Attendees are encouraged to bring their questions, and we’ll bring the industry leaders who are best positioned to provide the answers.