VoIP is not just for large enterprises. In fact, VoIP plays a significant role in impacting business performance for small- and medium-size businesses. This session will address the drivers that affect the SMB market — such as the growing reliance on outsourcing and third-party vendors, the challenge to utilize remote knowledge workers, and the increasing pressure to control costs. In addition, this session will cover VoIP-powered applications, like presence management, collaboration, messaging, and mobility, and examine how SME customers can effectively leverage these tools to improve business performance.

As more and more customers become accustomed to using VoIP, they’ll begin to expect value-added enhancements and additional benefits, aside from cost savings alone. What types of VoIP-enabled services and applications will be developed to satisfy this demand? What will be the “next big thing” in the VoIP market? How will savvy vendors, service providers, and application developers take advantage of this capability? How will they use VoIP technology to roll out previously impossible or unheard-of applications and maximize the benefits for end users? Come to this session to catch a glimpse of the future of enterprise VoIP.

Peer-to-Peer VoIP is a potentially disruptive force that is taking the IP telephony market by storm. Or perhaps, “incrementally by storm.” Little by little, bit by bit, this approach to VoIP is taking hold. Proponents tell us that P2P VoIP addresses issues such as scalability, security, redundancy that are required in enterprise and service provider implementations, while supporting basic as well as innovative features. Come to this session to see what all the fuss is about.