No VoIP provider can exist in a vacuum and if you aren't considering adding video to your mix of services -- oh and by the way, possibly radio and wireless, you will be left behind by LECs and cable companies. You need to compete and the most important rule in the service provider market is finding ways to reduce churn and increase ARPU (average revenue per user.) Without a doubt, the more bundling you do, the higher levels of customer satisfaction you will achieve and the less churn. If you aren't considering this today, you will be sorry tomorrow. This summit will be the defacto location to come learn about how the triple-play and quadruple play opportunity will affect your future as a viable provider of VoIP and other services. |
