Based in Michigan, KC Transportation provides transportation services for major automotive manufacturers like Ford, Toyota, and Chrysler. The company is responsible for transporting raw materials to assembly plants throughout the Midwest, and to deliver completed vehicles to dealerships throughout the central United States.
To serve its customers, KC Transportation maintains several locations throughout the nation. Its customers utilize “just-in-time” manufacturing processes, so KC Transportation must maintain a continuous dialogue among its facilities and drivers to coordinate an ongoing series of complicated delivery and pick-up procedures.
In order to maximize its efficiency and meet its customers’ demands, KC Transportation is using a Voice over IP communications system, including a number of advanced applications and call routing features.
In this session, the speaker will describe the experiences of deploying VoIP technology, and discuss how it has helped improve the company’s business processes. In addition, he will be happy to provide insight into the company’s plans to further leverage its IP network.
A leading manufacturer of women’s swimwear, including name brands Kenneth Cole, Hobie and Hot Kiss, Manhattan Beachwear also makes millions of private label swimsuits for top department and discount stores. In the world of swimsuit fashion, staying current is the key to success, and that’s the case with business communications as well. So when it was time to move their California headquarters to a new building, company executives decided to buy a new business communications solution Come hear this tale of a real world business whose mission was to use VoIP to connect offices around the world.
Presented by:
Jon Nelson Product Marketing Manager Toshiba America Information Systems - Telecommunication Systems Division
This case study features a technology implementation leader among educational institutions and how they improved the ROI and availability of their IP telephony environment while offering users the benefits of IP communications. Menlo College’s use of Cisco IP phones throughout 150 campus administration offices and 500 students’ dorm rooms illustrates this dedication to achieving real world experience while helping students to leverage campus IT technology and manage telecommunications expenditures. Students enjoy IT phone and voicemail service in their rooms and have direct dial connectivity to important campus services such as emergency direct dial to the campus security department.
Operational analytics, most commonly associated with Performance Management or Performance Optimization, give service center managers a window into operations performance that not only enhances overall performance, but can lead to significant savings. At John Hancock, operational analytics have been extended from the front office contact center to the back office processing center, yielding more than a 3 to 1 return on investment and 31% cost improvement across the teams.
Michael Callaghan, Vice President of the Opus Solutions division of Verint Systems, will explain in detail how John Hancock examined and optimized business processes that reach across business functions, product and service lines and distribution channels. Attendees will learn how performance analytics technology integrates disparate data from internal systems and off-line sources across the enterprise to deliver new operational Key Performance Indicators (KPIs) for better decision-making.
As a leading international authority on public health, the Johns Hopkins Bloomberg School of Public Health (JHBSPH) is dedicated to protecting health and saving lives. Every day, the school works to keep millions around the world safe from illness and injury by pioneering new research, and educating tomorrow's scientists and practitioners in the global defense of human life. To help accomplish its goals, the school put in place a state-of-the-art network, including data and voice. Over the years, as the school has grown so has the network – to over 200 network devices and 3,500 computers.
JHBSPH’s IT staff has the challenge of maintaining QoS for a network carrying VoIP traffic. With the addition of VoIP operations, their job became more complex, and mere observation of VoIP traffic wasn’t enough to produce maximum optimization. They needed a way to manage the network, especially after the expansion and adding VoIP.
In this presentation, the speakers will explore the challenges of monitoring a complex network. They will discuss the ways in which network managers can proactively monitor and maintain VoIP QoS in order to achieve maximum network performance.
Presented by:
Terry Slattery Founder & CTO Netcordia
Kevin Stone Senior Network Administrator Johns Hopkins Bloomberg School of Public Health
Healthcare provides one of the best examples why WLANs must support mission critical applications. Consider the importance of providing real-time patient data to medical examiners and it is evident why WLANs are being extensively implemented in medical facilities. LifeSphere, a nationally recognized leader in the care and support of older adults, made the decision to deploy a WLAN for two primary reasons - to improve cost management and patient care. With wireless capabilities, patient charting is done directly at the bedside, allowing caregivers to spend more time on patient care and less time on data entry. This also results in improved documentation which means faster and better reimbursements, both critical to operations.
Presented by:
Dan Wittekind Director, Information Technology LifeSphere
Nate Walker Senior Director Product Marketing Meru Networks
