Track: Service Provider - Sponsored By: Lucent Technologies (SP)
Risk Management fo VoIP Service Providers (SP-02)
Tuesday - 10/10/06, 1:15-2:00pm
As an increasing number of carriers and service providers
throughout North America begin to introduce unlimited VoIP
services, many companies are starting to realize that these
offerings could actually hurt revenue, encourage fraudulent
activity, and diminish customer service. This session examines a
number of scenarios where delivering unlimited VoIP services
could become problematic for a provider, such as the
accumulation of international termination charges, inappropriate
usage — such as usage for small business — and an inability to
accurately report revenue and operating costs to meet financial
reporting requirements. This session will also feature a list of
questions service providers should be asking in order to
evaluate their own risk in providing unlimited VoIP services,
along with suggestions on proactively mitigating any risk their
companies may face.
Breaking Down Communication Barriers: Making Converged VoIP, Mobile, and VoIM Service a Reality (SP-04)
Tuesday - 10/10/06, 3:15-4:00pm
VoIP is rapidly gaining ground and it is expected that IPbased
communications will continue to grow in popularity. As
VoIP converges with mobile telephony and PC-based voice
applications, such as Skype, a whole new world of
communications opportunities open up for both business
and consumers.
This presentation will explore the future of converged
telephony. It will provide insight into the following:
• As business users and consumers utilize
multiple service provider networks how they will be
looking for ways to break down communication silos.
• How evolving communications services
will provide users with access to voice recognition
features to provide unprecedented freedom and
flexibility.
• The blurring of lines between networks, so users and
organizations are no longer restricted to specific
services or applications and have the power of a
universal platform.
• A discussion of the business benefits of converged
VoIP, mobile and VoIM services.
Voice 2.0 — true VoIP — is the marriage of IP Telephony to the Web. We’re witnessing the beginnings of a titanic clash between the Internet and the telecommunications industry. As Peter Drucker once said, “Quality in a product or service is what the customer gets out and is willing to pay for. Customers pay only for what is of use to them and gives them value.”
In regards to the VoIP revolution, this quote is particularly prescient. VoIP is not about cheap voice, it is about a whole new world of applications that will make our professionally lives more lucrative and private lives easier. It is about our industry’s ability to deliver these services and applications via open standards that enable unfettered application development and enables customers to swiftly and cost-effectively make the transition from price per minute voice service, to fee-based enhanced voice, video and entertainment services enabled by VoIP. Come to this session to steal a glance at the “VoIP of tomorrow” and what today’s trends portend for the future.
Presented by:
Vincent Paquet COO GrandCentral
Greg O. Welch Chief Executive Officer GlobalTouch Telecom
This presentation will describe the various areas of security vulnerable in typical VoIP networks, the types of threats that are currently understood and their potential impact on both carriers and consumers, and methods/strategies that can be used to establish an “acceptable level” of security risk. Risks and exposures in a VoIP environment can mirror those in a traditional data network. These include the potential for Denial of Service attacks, unauthorized access to critical databases and functions, and the implantation of “sniffers” for capturing account and user information. In addition, the opportunity for voice fraud — where a false voice message is digitized or improper words are inserted into VoIP calls — is a clear possibility. Carriers and consumers alike must be aware of the detailed efforts required to create a security-enhanced, carrier-class VoIP environment.
Implementing ENUM and Voice Peering in a Global VoIP Network (SP-08)
Wednesday - 10/11/06, 1:00-1:45pm
This presentation will focus the issues associated with implementing a global architecture for interconnecting to voice peering networks, fabrics, and communities. As voice peering becomes commonplace and peering networks begin to interconnect around the global, there will be a variety of network implementation methods used to connect to these private and public networks, including various techniques for routing, security, bandwidth and quality of service (QoS) assurance that optimize the overall voice quality within these networks.
Additionally, support and design techniques for ENUM registries and databases will be addressed in the presentation as issues such as ENUM data caching, local vs global ENUM queries, integration with VoIP and SS7/C7 routing issues, integration with private and public ENUM database will be discussed. Finally, the presentation will reveal various case study implementations along with advantages/disadvantages of each deployment and “lesson’s learned” during the interconnect process.
Presented by:
Phil Forrester Vice President of Instructor Development & Delivery AXIOM Sales Force Development
Kingsley Hill VP Strategic Federations xConnect
Dmitry Stafeev Regional Sales Director Mera Systems
Steve Granek Vice President of Business Development, Advanced Services Neustar
Hosted VoIP for Service Providers: Best Practices (SP-09)
Wednesday - 10/11/06, 2:00-2:45pm
The market for hosted IP voice services is forecast to grow at nearly a 150% CAGR through 2007. Much of this is driven by SMBs looking to update and upgrade their network and telephony systems to take advantage of converged voice, video, and data. But SMBs are finding they don’t have the expertise or the internal resources to manage this increasingly complex environment. They are moving these tasks to Managed Service Providers and Enterprise VoIP Service Providers, who are tasked with proactively managing and supporting their clients’ IT, IP, and VoIP telephony infrastructure to avoid failures and minimize downtime. Come to this session to get a look at the best practices of hosting VoIP services for your end customers.
Presented by:
Leigh Fatzinger Vice President of Marketing Citel
Matthew Nickasch IP Communications Consultant and Analyst
When it comes to VoIP networks, there is a spectrum of service providers that have variety of billing needs. At one end, there are those providers that are trying in earnest to reproduce the existing legacy service/business models (which is unavoidable) and integrate with their existing infrastructure. At the other end are those providers that are willing to build from scratch the way they do business and how data needs to be gathered/correlated/presented.
This presentation will provide a primer on billing for the next generation network. Specifically it will discuss:
• How to document call flows
• How to think about billing implications
• How to decide which devices should create usage data and how it should be collected
• How usage data should be combined/translated/etc.
Included in this session will be 3 or 4 examples of service providers and their varying needs.
Presented by:
Mike Storella Director Business Development snom Technologies
Designing/Deploying Innovative Multimedia IP Services (SP-11)
Thursday - 10/12/06, 8:30-9:15am
IMS has quickly become the architecture of choice for wireless and wireline convergence. Many service providers are also beginning to tap into its ability to offer advanced, revenue generating multimedia features over next generation networks like 2.5G and 3G. However, making advanced services accessible by broadband wireless users constitutes only half the equation for service provider success. The other half: VoIP and IP multimedia application platforms designed to attract developers and to host the true killer application: continuous, customer-responsive application innovation. Come to this session to learn what all the hype is about.
Presented by:
William Stogega (Moderator) Research Manager IDC
Wayne Bovier Director, Product Manager Broadsoft
Sanjeev Chawla Founder, EVP of Engineering and CTO Baypackets
Arti Khanna AVP - Product Manager Flextronics Software Systems
The rush to video applications for the mobile phone has been well documented over the past several months — and with good reason. As the rest of the technology channels advance to support video delivery, video becomes one of the most obvious extensions of the common communications applications already popular on mobile devices.
But operators beware: the swirl of activity in mobile video and the rush to grab subscribers’ attention has the potential to bring the entire market down under its own weight. Without an orderly way to present the vast options, the resulting hurricane of video applications will not be attractive to average users regardless of the novelty and usefulness of the applications themselves. This session will present and suggest answers to the questions operators must ask themselves before pushing the full power of video application out to the subscriber base.
The IP based communications world is changing. No longer are we content with e-mail and Instant Messaging as the means to communicate, as voice and now video are rapidly emerging as the new ways people are using IP to stay in touch in real time and even in a store and forward messaging manner.
Choosing the right platform and having the proper technology, capabilities and features to do the right things essential, and with Video and Voice now being available to almost everyone with a desktop, laptop, and even a mobile phone its only a matter of time before we start seeing video as the next major application in the world of communications and collaboration. This panel will discuss how IP-based video will enhance personal and business communications with a group of experts from leading messaging and video communications services companies.
Presented by:
Jay Jayasimha Chief Technical Officer Veraz Networks
Technological Challenges Facing VoIP Service Providers (SP-15)
Friday - 10/13/06, 8:45-9:30am
Under the current regulatory environment, the traditional VoIP network architecture is optimized in a marketplace model. In order to deploy a VoIP network, service providers need to consider a variety of issues: network interconnections and the associated settlement schemes, ENUM, SIP/multi-media gateways, QoS, e911 and overall system reliability, to name a few. Competing solutions and standards provide choice, but this choice increases complexity for the service provider. By concentrating upon deploying services into environments which offer network capabilities, VoIP service providers can minimize this complexity and accelerate their time to market.
This presentation will explore the technological challenges facing VoIP service providers. First, we will step through how the current regulatory environment forces this complexity unto the market structure. Second, we will discuss the considerations that underlie the technical architecture. Lastly, we will present the concept of the VoIP marketplace as a solution to the issue of complexity for the VoIP service provider.
Presented by:
Chris Street Director of Solutions Engineering Switch & Data
Many cable operators are beginning to see that they can compete with their larger counterparts in the VoIP arena by offering their customers a cable telephony solution. This session will address the pros and cons of a build versus buy scenario, as well as the decision to choose between SIP and PacketCable for deployment. The discussion will further discuss the different technology solutions that are currently being deployed by cable MSOs, and the choices confronting these service providers as they choose to deploy VoIP.
Presented by:
Alan Taylor Senior Product Manager, Carrier VoIP Products Mindspeed Technologies, Inc.
David Span Senior Vice President of Marketing Net2Phone
This panel will feature a summary of findings from consumer and enterprise focus groups measuring interest and willingness to pay for applications beyond voice convergence. Panelists will reference case studies with the real and measurable impact on revenue, costs, CAPEX and OPEX based on deployments from cable, telco and wireless providers.
The moderator will present an economic model for convergence applications developed in cooperation with over twenty global operators. We will discuss the role of IPTV, VoIP, and broadband as catalysts for new applications. This financially oriented discussion will specifically reference both fixed and mobile operators, the ROI of new applications, the impact on current and future cash flow, and which type of network operators have the most to gain by deploying FMC applications.
With the mainstream arrival of IP Telephony comes a whole new level of advanced features consumers and businesses are eager to receive, including mobility and integrated messaging options, ease of use, greater control, convergence, and system access via the Web.
For VARs and other resellers, VoIP is leveling the playing field — enabling faster time to market and more efficient delivery of services. The market is exploding and the opportunities are tremendous. Not to mention the fact that feature-rich VoIP services are helping resellers protect their customer base and enhance their competitive edge.
If you are ready to add VoIP to your portfolio of offerings, it’s important to select the right VoIP partner. This presentation will address what you should look for in a partner and pitfalls to avoid, including technology considerations that are critical to your successful VoIP business.
