This article originally appeared in the March issue of INTERNET TELEPHONY magazine
Imagine you are a highly mobile worker using a softphone app on a mobile device. You work in the office, at home, in the airport, on the road…wherever.
Now imagine that, regardless of where you are, you are always connected to the enterprise network. And, if you dial 911 on your phone from any of these locations, your call will be automatically connected to the emergency response center closest to your location, giving you the best chance of help arriving in time.
Sound like science fiction?
This scenario is closer to reality than you think thanks to the emergence of cloud-based E911 solutions.
E911 applications are now being deployed in the cloud that can track your location whether you are inside or outside the enterprise. When you dial 911, your location is automatically used to route your call to the right emergency center. If the current trend continues, the cloud will ultimately hold all voice and data applications – including E911.
What are the missing pieces to a complete cloud-based E911 solution? The routing network is already in place. A 911 call can be routed to any public safety answering point in the U.S. or Canada based on the location of the caller. If your enterprise is using a SIP- or IP-based PBX (News - Alert) call server, we can automatically track the location of every phone in the enterprise. Even if you use a softphone, we can either detect your location inside the enterprise or ask you for your location when you’re traveling and working away from the office.
The only missing piece from what, until recently, was a ‘science fiction scenario’ is the availability of intelligent voice applications on softphones that can automatically send your away-from-the-enterprise location when you dial 911. Is there any doubt that this will be possible soon?
Like the blistering pace of change in all aspects of communications, cloud-based E911 solutions have quickly become flexible, reliable and cost-effective while protecting workers and helping organizations comply with state laws and OSHA regulations.
In the not-too-distant future, the cloud-based E911 solutions will be able to accept not only emergency voice calls, but emergency video and emergency text messages. Location objects sent along with the video or text will make it possible to automatically route the information to the right PSAP so help can be dispatched.
The cloud rules!
Edited by Jennifer Russell