|SIP A/S Overview & an Introduction to UDN, an Avaya DevConnect Program||Brian Law,||UDN Content Mgr||UDN is the DevConnect program for the Avaya SIP Application Server (SIP A/S). UDN provides essential technical and informational resources for developers of SIP-based applications and services.||This part of the session will take a quick tour of UDN, highlighting the resources it provides to help developers create SIP-based applications and services to run on the SIP A/S. In particular, we will look at the following aspects and features of UDN:
• A brief history of UDN and how it relates to the overall DevConnect program.
• The purpose of UDN, its aims, target audiences and subscription levels.
• Technical resources, including
o Evaluation downloads of the tools developers need to create SIP applications: UDE (Ubiquity Developer Edition), UDS (Ubiquity Developer Studio), SOOF (Service Oriented Object Framework, also known as SIP SOA), Service Components and Open Web Services.
o Unsupported downloads to aid application testing, including softphones, debug tools and a media server and more
|CEBP Communications Process Manager Overview||Tom Rowland, Senior Product Mgr & Brendan Flood, Systems Engineer||This session discusses the Communications Process Manager SDK, which describes and provides sample code on how to integrate business applications in order to communication enable them.||Communications Process Manager is the core component of an overall Communications Enabled Business Process (CEBP) solution. It provides the ability to integrate existing business processes to the enterprise communications infrastructure, supporting the ability to drive latency out of human reaction to events in the enterprise by enabling a communications orchestrated response. In this session, after a brief overview of the product, participants will learn about the web services available in CPM. The session will detail how to get started with the Communications Process Manager R2.1 SDK in order to communications-enable a business application. Topics covered include a web services overview; anatomy of an application; evaluation kits and an overview of getting started with the SDK.|
|CEBP Event Processor Overview||Kal Krisnan Director, Event Stream Analytics & Tom Rowland Senior Product Mgr||Event-driven architecture (EDA) is an emerging technology described by Gartner as the "next big thing". This session discusses the architecture and capabilities of the Event Processor, an application development and run-time environment that enables easy development of real time event detection applications.||Event Processor is one component of an overall Communications Enabled Business Process (CEBP) solution, and can additionally be leveraged for stand alone applications as well. In this session, after a brief overview of the product, participants will learn about the core components of the Event Processor that facilitate the rapid prototyping, development, and deployment of event detection applications. These components are: Event Processor Server; Event Processing Language (EPL); EPL Studio; Event Processor Console, Event Processor Input/Output Adapters; and the Event Processor SDK. This session will also provide demonstrations of several of these components, and discuss application deployment options. Participants will also learn how EDA and SOA complement each other in our overall CEBP solution.|
|Application Enablement Services (AES) Overview||Cathy Smyth||Sr. Product Manager – Application Enablement||Overview of the capabilities of AE Services and what’s new in 4.1||Overview of the capabilities of AE Services and what’s new in 4.1
The topics to be covered are:
general features and benefits of the AES platform
overview of each API and web service available on AES
the SW and HW requirements for the platform
new capabilities being introduced in AES 4.1
|Developing Speech Enabled Self Service Applications Using Avaya Dialog Designer||Kris Chakravarthi||Enhanced Developer Support Team||Get a hands–on view of how organizations are benefiting from the latest open standards tools and methodologies to deploy cost saving voice services that leverage existing web investment’s.||This session will introduce the Dialog Designer tool, discuss key features, demonstrate how to use the tool to build applications, and review the online resources available to designers. The presentation will also discuss Avaya’s next generation IP based Voice Portal and Interactive Response self service platforms.|
|Avaya IP Telephony Using Avaya Communication Manager||John Russotto||Enhanced Developer Support Team||This session will provide an Avaya IP Telephony technical overview. The portfolio of servers, gateways, and telephones will be available for show and tell in the presentation room.||This session is intended to appeal to those interested in understanding how and why Avaya customers typically deploy the servers, gateways, and telephones associated with Avaya Communication Manager and the Avaya IP Telephony portfolio. Much of the product line will be available in the room where this session is presented to facilitate show and tell. The technical overview will emphasize business continuity and disaster recovery as it relates to telephony. A chronology will be presented covering the recent past, present, and near future to illustrate how and why the portfolio is evolving. Other architectural topics related to Avaya Communication Manager can be addressed via question and answer.|
|Small Business Products Roadmap||Tom Prewitt||Senior Product Manager, Small Business Software and Services||Avaya sells four products for small businesses: IP Office, Partner, One-X Quick Edition, and Integral 5. This presentation will provide an overview of the products and future plans for the portfolio.||Avaya has divided the small business market into very small businesses and small businesses and offers a variety of TDM and IP systems focus primarily in the US and EMEA. Avaya addresses the small business IP telephony market (typically 20 to 100 employees) through IP Office and its PC software applications. One-X Quick Edition addresses the lower end of the IP market (less than 20 employees). Both IP Office and One-X Quick Edition are sold globally. Avaya also sells TDM systems in the US (Partner ACS) and in EMEA (Integral 5). There are a number of opportunities for DevConnect partners in the areas of basic and advanced applications especially on IP Office and One-X Quick Edition.|
|Avaya IQ for Solution Developers||Alan Bland||Architect, Avaya Reporting Solutions||Avaya IQ is the next generation reporting solution for Avaya contact centers. This session will provide an overview of Avaya IQ, and show you what software interfaces are available to supply data to your application.||Avaya IQ is the next generation reporting solution for Avaya contact centers. Avaya IQ provides an enterprise view of contact center performance with real-time and historical reporting on a common data model. As a follow-on to the successful CMS reporting product, Avaya IQ has a new scalable web-based architecture that supports multiple data sources, allowing reporting on blended inbound-outbound agents from Avaya Proactive Contact and Avaya Communication Manager in addition to traditional inbound ACD reporting.
In this session you will learn about Avaya IQ and the developer interfaces it provides, including the Data Export service and API that will allow you to integrate historical and real-time data from Avaya IQ into your application.
|Developing Applications for Avaya IP Telephones||Joe Nocchi||Enhanced Developer Support Team||Avaya IP Telephones come with an embedded WML Web browser and a Push API that allows external applications to send messages directly to the phones. These standard features make it possible to turn the phones into application enabled appliances and information hubs.||Avaya IP Telephones come with an embedded WML Web browser and a Push API that allows external applications to send messages directly to the phones. These standard features make it possible to turn the phones into application enabled appliances and information hubs. Accessing these applications directly from the phone’s simplified user interface opens a new world of real-time, intelligent communications and maximizes the benefits of an IP solution. In this session, the capabilities of the WML browser and phone display will be described. The Push architecture and the four types of Push Messages, Topline, Display, Audio and Transmit Audio, will be explained. The new Java based Avaya IP Phone Push SDK that encapsulates the Push API will be introduced. Sample IP Phone applications will be shown. Support for developers available through the Avaya DevConnect Program and web site will be covered as well.|
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