October 2009 | Volume 12 / Number 10
Tech Score
Facing Support Challenges In A Distributed “Non-IT” NetworkDistributed non-IT networks offer some of the best opportunities for increased revenues for communication application developers, but at the same time present some of the most difficult challenges. The risk associated with support and maintenance for both the hardware and software can quickly erase any profits for the developer. End users have growing demand for products to be connected, managed, serviced, and tracked intelligently in remote areas of the globe. However, connecting to and managing these assets to extract business value for the end user has been challenging with the piece-meal solutions on the market. To achieve a comprehensive solution the developer must consider three primary elements.
Any break between these primary elements will escalate costs and headaches for both the application developer and the end user. To avoid this pitfall, here are some industry best practices being used today:
Final ScoreDistributed “non-IT” networks will continue to grow. The need for increased communications in healthcare and retail digital media is evident. The developers that embrace the best practices for hardware/software integration, remote management and updating capabilities will be in the best position to capture these emerging markets. IT Jeff Hudgins is VP of Product Management at NEI, Inc. (www.NEI.com). Today @ TMC
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