INTERNET TELEPHONY — July 2011
Can We Trust the Cloud?
The company formally set out in this direction with the introduction of IP PBX software back in October of 2010.
Despite some high-profile hiccups along the way, demand for cloud services continues, and it appears as though there's no place for it to go than up...
Columns
Publisher's Outlook
Is The Mobile Market Beyond Intel's Reach?
Enterprise View
Dinosaur Desk Phone
UC Unplugged
So What Does the Skype/Microsoft Combination Mean to UC and Customer Collaboration?
Virtualization Reality
Geo-location: Adding Context to Virtual Machine Mobility
Integrator’s Corner
Security Without Thought Comes at a Staggering Price
Top of Mind
Break Out the Bubbly
E911 Watch
Call It HD Location Information for E911 and Asset Management
Infrastructure Peering
The Global Investment in Broadband Infrastructure
Ask the SIP Trunk Expert
Reliability of SIP Trunks
Convergence Corner
Mobility and Video: Education is the Future
Feature Articles
Interactive Intelligence Event Draws Record Crowd
The migration to cloud-based contact center applications; the adoption of social media as a new channel in the contact center; and managing increasing contact center regulatory/compliance mandates were the major themes of "Interactions 2011," Interactive Intelligence's annual global users' forum, held May 24-26 at the Indianapolis Downtown Marriott in the company's corporate hometown of Indianapolis, Ind.
That's Logistics: M2M Solutions Support Asset Tracking, Real-Time Supply Chain
Traditionally, airports have been erected near cities, and road were paved to allow the exchange of people and goods between those transportation hubs and surrounding communities.
LBS and Contextual Marketing
Despite iPhone Flap, This Dog Will Hunt.
Departments
The Channel
On RAD's Radar
Beyond Price
Recently on an agent webinar, one agent was talking about how he collects five quotes for a prospect to find the cheapest possible T1. My jaw dropped. That's a lot of work for the sale - not just for the agent but for five carriers. It's a funnel management nightmare.
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