March 2009 | Volume 12/ Number 3
Integrator’s Corner
The Best of Both Worlds: Hybrid Hosting for VoIPHaving matured and increased in complexity, IP telephony (IPT) is now subject to the same operational scrutiny as other enterprise applications. As a result, many now consider IPT a “non-core” asset and are seeking new ways to operate it cost-effectively without consuming vital IT resources. Hosted Voice over Internet (VoIP) has traditionally been one ways. However, for large and medium size companies with sophisticated communication needs, a completely hosted solution may not meet some fundamental requirements, such as custom Day 2 operational and architectural support. These organizations also usually have class-1 or class-2 data centers, so hosted IPT unnecessarily dilutes the return on their data center investment. An alternative approach is “hybrid hosting.” With hybrid hosting, the organization still hosts its own infrastructure but outsources Day 2 support. Hybrid hosting off-loads routine and non-strategic work to a specialist company, but keeps the company’s IT staff involved for better customization and control. It usually has better cost structure and ROI. And it enables the IT organization to focus on supporting the core business and on adapting IPT, which can unify multiple modes of communication, to best meet the business needs of their company. To determine the right hosting solution for your organization, ask the following:
Answering these questions will put you in an excellent position to request specific services and to evaluate potential solutions and vendors. IT Gus Bekdash is a Managing Consultant at Forsythe (www.forsythe.com). Today @ TMC
Headlines
Upcoming Events
MSPWorld
The World's Premier Managed Services and Cloud Computing Event Click for Dates and Locations Corporate News
|
|