January 2005
FEATURES The Question on Return on Investment of VoIP BY Mike Matthews, Aculab
Sidebar: In Search of Enterprise VoIP ROI? The Contact Center is the Killer Application
Voice Over Broadband: The Real Revolution In Personal Communications BY Ari Rabban, VocalTec Communications
PUBLISHER'S OUTLOOK VoIP Predictions Revisited BY RICH TEHRANI
COLUMNS Mind Share 2.0: CASP Rebirth BY MARC ROBINS
Inside Networking: Proactive Voice Quality Management: Can You Hear Me? BY TONY RYBCZYNSKI
Regulation Watch: VoIP and CALEA BYJOHN CIMKO
TMC Labs Zoom Technologies' Zoom X5v DEPARTMENTS
The VoIP Authority: Stoppong By VoIP on a Snowy Evening
Case Study: Canadian City Adopts IP Telephony
Special Focus: Will Voice Over WLAN go Mainstream in 2005?
Sidebar: Voice Over WiFi: Four Challenges, Countless Opportunities
Special Focus: 2004 Internet Telephony Product of the Year
Special Focus: INTERNET TELEPHONY Conference & EXPO Preview
