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January 2005

FEATURES
The Question on Return on Investment of VoIP
BY Mike Matthews, Aculab

Sidebar: In Search of Enterprise VoIP ROI? The Contact Center is the Killer Application

Voice Over Broadband: The Real Revolution In Personal Communications
BY Ari Rabban, VocalTec Communications

PUBLISHER'S OUTLOOK
VoIP Predictions Revisited
BY RICH TEHRANI

COLUMNS
Mind Share 2.0: CASP Rebirth
BY MARC ROBINS

Inside Networking: Proactive Voice Quality Management: Can You Hear Me?
BY TONY RYBCZYNSKI

Regulation Watch: VoIP and CALEA
BYJOHN CIMKO

TMC Labs
Zoom Technologies' Zoom X5v


DEPARTMENTS

The VoIP Authority: Stoppong By VoIP on a Snowy Evening

Case Study: Canadian City Adopts IP Telephony

Special Focus: Will Voice Over WLAN go Mainstream in 2005?

Sidebar: Voice Over WiFi: Four Challenges, Countless Opportunities

Special Focus: 2004 Internet Telephony Product of the Year

Special Focus: INTERNET TELEPHONY Conference & EXPO Preview



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