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Teleperformance Steps up Its Digital Integration and Expands Its Portfolio of Business Service SolutionsRegulatory News: Digital Day, Santa Clara, California, United States Teleperformance (News - Alert) (Paris:TEP), the worldwide leader in outsourced omnichannel customer experience management, today held its Digital Day for investors in Santa Clara at the heart of Silicon Valley, California. This press release looks at the highlights of the event. A multi-cultural, unique and recognized world leader in its market
A "High Tech/High Touch" strategy in support of client needs
A stronger organization to step up the Group's transformation
Medium-term (2020-2022) financial objectives raised
N.B. : the Alternative Performance Measures (APMs) are defined in the Appendix Daniel Julien, Teleperformance Chairman and Chief Executive Officer, commented: "Teleperformance is a global leader in outsourced customer experience management which is transforming to become a key business services provider in high-value integrated digital solutions. Our Digital Day is an opportunity to demonstrate how our transformation is accelerating to meet our clients' needs more effectively and support the rapid development of their e-business and their digital transformation. The transformation impacts all aspects of our Group, including our portfolio of solutions, our sales approach, our 'High Tech/High Touch' execution strategy and our management structure. The transformation draws on our unique global presence, with more than 300,000 employees at more than 400 sites in 80 countries covering 265 languages and dialects and serving more than 850 clients from a very wide range of verticals. It also draws on a proven capacity to deliver profitable growth as seen over the last decade. The transformation has reached an important milestone, with the acquisition of Intelenet in India and subsequent creation of our Digital Integrated Business Service (D.I.B.S.) solutions in 2018 enabling the Group to broaden its service offering and move up market with the creation of a comprehensive range of digital transformation solutions. The transformation is now accelerating with the global deployment of digital solutions (omnichannel offering, TAP™ solutions, predictive models, automation and procedures) across the Group led by a team of 600+ dedicated engineers, settig us apart from our competitors. New initiatives and a streamlined organization are in place that will ensure the transformation is successful and make our client services simpler, faster, better, safer and more cost-effective than ever before:
- Review of the Go-To-Market strategy based on a three-pronged approach covering "lines of business/specific activities/digitalization".
I am convinced that this transformation will secure the future of our success story, which is built on profitable growth, the optimal diversification of business and the client portfolio and a resilient economic model. Backed by our clients, teams and shareholders, we confidently expect to achieve our ambitions and have therefore raised our financial objectives for 2022" he added. Medium-term objectives (2020-2022) Underpinned by a structured global sales approach, a market positioning that is increasingly oriented towards digital transformation solutions, and a reinforced management structure, Teleperformance will look to continue outperforming its market within the next three years. It has raised its objectives for the period and is now targeting revenue of at least €6.5 billion for 2022 at constant scope of consolidation, with average annual like-for-like growth of at least + 7%. As part of its development strategy to ramp up its service offering, the Group will also be pursuing targeted acquisitions, particularly in specialized services, and expects to generate additional revenue of between €250 million and €500 million over the next three years. Overall, the Group is targeting revenue of around €7 billion in 2022. The acceleration in the transformation of Teleperformance into a business services group offering integrated digital solutions, combined with its continued strict cost control and selective sales approach, means the Group can confidently look forward to an average increase in EBITA margin of at least + 10 basis points per annum over the 2020-2022 period. It also intends to maintain its current strong level of free cash flow. Disclaimer All forward-looking statements are based on Teleperformance management's present expectations of future events and are subject to a number of factors and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. For a detailed description of these factors and uncertainties, please refer to the "Risk Factors" section of our Registration Document, available at www.teleperformance.com. Teleperformance undertakes no obligation to publicly update or revise any of these forward-looking statements. Documentation The slides and webcast recording for the day will be available in the coming days on the Teleperformance website (www.teleperformance.com). Investor calendar Third-quarter 2019 revenue: November 4, 2019 Full-year 2019 results: February 26, 2020 About Teleperformance Group
Teleperformance (TEP - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg (News - Alert): TEP FP), the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world's leading companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.
For more information: www.teleperformance.com; follow us on Twitter (News - Alert) @teleperformance Appendices Glossary - Alternative Performance Measures
Change in like-for-like revenue:
EBITDA before non-recurring items or current EBITDA (Earnings before Interest, Taxes, Depreciation and Amortization):
EBITA before non-recurring items or current EBITA (Earnings before Interest, Taxes and Amortization):
Non-recurring items:
Net free cash flow:
Net debt:
Diluted earnings per share (net profit attributable to shareholders divided by the number of diluted shares and adjusted):
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