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OSI Global IT Finds Strong Demand for Systain IT Support Services as Market Surges for Third-Party MaintenanceSANTA BARBARA, Calif., Aug. 21, 2018 (GLOBE NEWSWIRE) -- OSI Global IT, a leading vendor of IT hardware and support services, announced today that has increased growth projections for its Systain business unit in response to the accelerating momentum of organizations moving to independent support and maintenance services. Based in Santa Barbara, Calif. and providing 24/7/365 TAC and on-site technical support worldwide, Systain delivers Third-Party Maintenance (TPM) to enterprises seeking a value-priced replacement or supplementary resource to traditional OEM (Original Equipment Manufacturer) support programs. “Over the past several years the market share of TPM support has grown exponentially, very similar to the expansion of the pre-owned network hardware sector during the 1990s,” says Christian Saunders, co-founder and president of OSI Global IT. “Both of these factors have occurred due to the erosion of OEM dominance in the industry. The result is that instead of following manufacturers’ end-of-life upgrade guidelines and automatically renewing maintenance agreements, many organizations are ‘sweating’ their assets, buying pre-owned equipment, and moving to an independent support program such as Systain.” Launched as an extension of OSI Global IT’s OSI Hardware network and data center equipment business, Systain provides an alternative to support contracts from equipment manufacturers such as Cisco Smart Net Total Care, empowering organizations to significantly reduce the cost of IT hardware maintenance and avoid paying for coverage not applicable to post-warranty hardware. “Our philosophy is to give control back to the customer,” Mr. Saunders adds. “Having a flexible, custom-tailored Systain program doesn’t simply drastically reduce support expenditures, it gives our customers the ability to choose when to upgrade hardware based on their business objectives. This is especially importan when post-warranty and pre-owned hardware or other conditions arise that are outside OEM maintenance contracts.” According to industry analyst Gartner, Inc., the Third-Party Maintenance sector has benefited from the desire of stakeholders to find viable, lower cost and more flexible alternatives to traditional OEM support and as a strategy to replace original warranties which expire to avoid significant increases in OEM post-warranty pricing. The firm estimates that approximately 60% of enterprises are giving “active consideration” to TPM offerings from non-OEM affiliated vendors. OSI Hardware was recently named in a Gartner research note, ‘Market Guide for Data Center and Network Third-Party Hardware Maintenance’ (August 7, 2017, ID: G00327263). In the report Research Director, Infrastructure Services, Christine Tenneson wrote: “OSI [Global IT] competes as a secondary hardware provider and TPM, selling both directly to enterprises and through channel partners. OSI has access to more than 330 parts depots through partners and its services are offered in multiple tiers, ranging from 8x5xNBD to 7x24x4. OSI's TPM offering today is extremely network-focused, with Cisco and Juniper Networks equipment accounting for nearly all TPM revenue.” Mr. Saunders credits the success of Systain to the company’s history as one of the industry’s highest volume resellers of secondary market servers, routers, switches and new optical transceivers, cables and accessories. “Our mission as a go-to source of pre-owned hardware has always been to outperform the OEM model with better responsiveness, faster delivery, and measurably greater value,” he states. “We’ve taken the same approach with our maintenance programs by offering a range of SLAs (Service Level Agreement), in-house Level2/3 Engineers team, 600 service points around the world.” Visit Systain online at www.systain.io for further information and to request a free support consultation with a service technician. About OSI Global IT About Systain Contact: |